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iCapital Network // fintech platform for alternative investment solns
 
Engineering, Full Time    New York City, United States    Posted: Saturday, January 09, 2021
 
   
 
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JOB DETAILS
 

We are seeking a desktop support engineer. This is a hands-on role requiring the ability to handle various problems with expertise & exceptional judgment while working with end-users at the highest level within organizations.

If youre computer-savvy & enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. This position will start remote due to COVID-19 but will transition to the NYC office.

Responsibilities:

  • Supporting end users across multiple offices.
  • Preparing hardware / software for new employees.
  • Maintaining / troubleshooting peripherals & printers.
  • Supporting our hosted phone system.

Candidate Profile:

  • Minimum of 2 years of recent end-user technical support experience
  • Minimum of 2 years of experience in desktop technologies: Windows, MS Office
  • Minimum of 2 years of experience of Microsoft O365 cloud-related technologies
  • Experience with Mac OSX a plus
  • Experience with MDM solutions are a plus
  • Experience with basic networking a plus
  • Experience with A/V systems a plus
  • Excellent written & verbal communication
  • Strong time management & ability to prioritize
  • Ability to thrive in a fast-paced environment & work effectively under pressure
  • Ability to maintain composure & professionalism in stressful situation

iCapital Network is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 
 
 
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