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Vacasa // vacation rental management
Portland, OR    Posted: Thursday, November 28, 2019
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Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners & guests.

What youll do

The Program Managers role is to manage multiple programs & projects simultaneously while working in conjunction with their internal & external program teams. Excellent leadership, communication & technical skills are required. Manage new & ongoing Vacasa programs such as the Linen & Terry program, LED lighting program, Smart lock program, & facilitate the structure, testing & roll out of future programs.

  • Working with fast-paced teams, technology, & dynamic initiatives
  • Delivering cutting-edge solutions
  • Collaborating in a supportive, open, team environment
  • Driving for, & achieving, excellent project execution
  • Honoring our commitments & demonstrating our values
  • Managing scope, schedule & budget for multiple concurrent projects
  • Communicating clearly & quickly, using multiple modes, with internal & external team members
  • Coordinating with engineering,purchasing, field teams, & leadership for project success
  • Regular & accurate reporting of project status internally & externally
  • Innate sense of urgency
  • Excellent decision making, problem solving & leadership
  • Ownership of project success
  • Based on program design, define the scope of the implementation project & develop a detailed project plan.
  • Precisely manage project timelines & scope, accurately assess & mitigate risks to ensure successful project launch.
  • Facilitate project kick-off calls, working sessions & meetings as required to drive requirements, communicate status and/or support risk mitigation strategies.
  • Create & Incorporate motivating, creative, & interactive training techniques to enhance the customer experience to maximize customer use & improve retention.
  • Work with internal resources to update/create end-user online self-directed training materials.
  • Improve overall customer experience through innovation & utilization of customer satisfaction indexes & measurement tools

Skills youll need

  • Bachelors degree in business, supply chain, or related field
  • 2-3 years experience in program management, project management or supply chain related roles. Industry experience in hospitality operations preferred
  • Proven success in building & maintaining strong relationships with project teams
  • Strategic thinking.
  • Demonstrated end-to-end responsibility for identification & mitigation of process gaps related to assigned programs
  • Solid organizational skills, including multi-tasking & time-management.
  • Creative problem solving & collaborative skills to develop solutions to complex problems.
  • Comfort with changing business conditions & work autonomy.
  • Strong attention to detail & track record of delivering high quality work.
  • Exemplary verbal, phone, & written communication skills.
  • Strong client-facing & teamwork skills.
  • Understanding & knowledge of Smartsheets & other Project Management software a plus

What youll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave & holidays
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture
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