About BentoBox & Our Mission
The BentoBox Marketing & Commerce Platform delivers a seamless guest experience dedicated to accelerating growth & helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, & increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, & marketing tools.
Over 8,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted & loved by hospitality groups such as Jos Andrss ThinkFoodGroup & Danny Meyers Union Square Hospitality Group & independent restaurants including Emmy Squared, Suerte, & The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments & financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.
- Be the first to welcome a new customer after they complete the sales process
- Have kick-off & revision calls with customers regarding their e-commerce add-on products (online ordering, pre-order & catering, gift cards & events management)
- Walk customers through Payments application, ensure all are credit approved prior to activation
- Train customers on the platform, menu & order management, integrations including but not limited to social media & point of sale.
- Partner with your website onboarding counterparts to ensure a seamless customer experience
- Regular customer follow-up to ensure projects are completed in accordance with BentoBox & customer goals
- Conduct e-commerce quality assurance (dont worry, well teach you!)
- Own a queue of 50-60 active customers & hit your onboarding timelines
- Share customer feedback & insight to help shape future product development
- Uphold BentoBoxs core mission, vision, & values
Skills & Attributes
- High energy & ambition; enthusiasm to help support restaurants so they can better serve their communities succeed in their mission of hospitality.
- Passion for the restaurant industry, helping owners & operators thrive in a digital world
- Hyper-organized & strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process
- Very strong attention to detail & problem solving mentality
- Excellent verbal & written communication skills
- Comfortable with setting clear expectations
- Positivity, patience, & professionalism
- Experience in the hospitality industry is a huge plus
- Not afraid to learn new technology
- Familiarity with Salesforce, Process Street and/or Asana not required, but a also a huge plus
Perks of Joining Us:
Were building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified.
- Competitive salary
- Comprehensive benefit plans to suit your unique needs
- 401(k) & Employee Stock Purchase Plans
- Generous time off programs including paid parental leave
- Holistic wellness program
- Employee resource groups
- Professional development, growth & support
- Opportunity to work with a passionate team making a positive impact on the hospitality community
Important Information on BentoBoxs COVID-19 Vaccination Policy
In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings & Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter & work in Fiserv facilities regardless of vaccination status.
BentoBox provides equal employment opportunities to all employees & applicants for employment & prohibits discrimination & harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.