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Knotel // workspaces for growing teams & established companies
Engineering, Full Time    Knotel London    Posted: Wednesday, February 05, 2020
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The IT Service Delivery Engineer will be responsible for managing the installation & configuration of Knotels technology services. The Service Delivery Engineer will be tasked with delivering networking, physical infrastructure, conference room solutions & custom technology deployments. The Service Delivery Engineer will be required to have a fundamental understanding of technology interoperability with a focus on on-site implementation of network services. Strong problem-solving methodologies, resourcefulness & intellectual curiosity are key Knotel virtues & will be paramount to his/her success. Bringing new ideas to the table is encouraged & often rewarded with tangible impact.

What Youll Do

  • Work with the London IT Manager, internal teams & vendors to plan, design, & implement complimentary technology solutions.
  • Survey new Knotel sites & assist with planning physical build-outs.
  • Meet with vendors & ISPs on-site to coordinate installations & establish the scope of work.
  • Work with clients to customize & outfit Knotels technology offerings & standards to meet the clients needs
  • Install & configure network & AV equipment
  • Respond to support tickets.
  • Work collectively with the internal IT team to enhance Knotels technology offerings & raise standards

Who You Are

You are someone who excels at implementing IT solutions in any setting. Youre enthusiastic about technology & enjoy a role that is equal parts hands-on & technical consultation. Unafraid to serve in a client-facing role, you are someone who has experience working with directly with external users & can execute on shared deliverables in a timely fashion. Additional technical requirements below:

  • 1-2 years networking experience preferred (Meraki is a plus)
  • 3+ years of experience working in a multinational enterprise
  • 3+ years of supporting multiple external clients & their various unique setups
  • Strong understanding of how technology is outfitted within a building & office setting
  • Experience with ticketing systems & SLAs
  • Understanding of ITIL (Change control etc)
  • Ability to manage external vendors
  • Proven ability to handle multiple projects at once while interfacing with multiple teams
  • Proven ability to take the initiative & execute on tasks

About Knotel

Knotel is the worlds leading flexible workspace platform that matches, tailors & manages space for customers. Knotel caters to established & growing companies, giving them the freedom to focus on their business, culture, & people. With over 5 million square feet across 200 locations in four continents, Knotel is transforming commercial real estate & moving companies forward.

Knotel was founded in 2016 to give businesses the flexibility & speed to scale on their own terms. All Knotel spaces are tailored to the needs of each individual company by an in-house team of architects, interior designers, & workplace strategists. For more information, please visit

Our Core Values

  • Fly your Flag - Dont check your identity at the door. Bring it inside - we are better for it.
  • Dont Look Away - Care for the details no one told you about. Make every space a home & give the gift of belonging.
  • Outcomes, Not Processes - Time is precious. Save it. Start with the goal & back out the journey
  • Get Uncomfortable - Innovation starts at the edge of the unknown. Embrace the adventure & sign up for the hairy challenges.
  • Where is it Engraved - Question orthodoxy.
  • Share in the Victory Dance - No one summits alone. Leverage the best in others & offer the most in yourself.

Diversity & Inclusion at Knotel

At Knotel, we know that a diverse workforce fosters our individual & collective success. We are committed to building an inclusive culture where people of any race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law can do their best work & fly their flag. This is all fueled by our employees, who drive the efforts & initiatives further outlined here.

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