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CoinList // connecting investors w/ blockchain products
 
San Francisco, CA / New York City / Remote    Posted: Wednesday, June 02, 2021
 
   
 
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JOB DETAILS
 

CoinList is where the best crypto projects in the world raise capital & grow their communities, & is now home to one of the fastest growing exchanges in the business. Through our token sale platform, we've helped projects like Filecoin, Blockstack, & Algorand raise over $900 million. We are backed by top-tier investors, have offices in SF & NY, & are just getting started.

As a Finance Middle Office Operations Lead at CoinList youll work cross-functionally across our compliance, legal, engineering, & operations teams to communicate client feedback, escalate product & fraud issues, & suggest improvements. Youll be instrumental in communicating with our clients & ensuring a great client experience. 

Our work is difficult & ambitious, which is what makes it fun.

Who you are: 

  • You have integrity. CoinList is a trusted partner for both the industry & our customers. We process & manage large amounts of money on a daily basis & we prioritize keeping our clients interests at all times. Mistakes may happen but when they do you always take responsibility & work to find a solution. Integrity is core to our values & core to our success. 
  • Youre excited about cryptocurrency. CoinLists mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. Were incredibly excited by the power of distributed ledger technology, & you should be too. 
  • Youre a proven operator. You have 3-5 years of middle office operations experience in a financial services or cryptocurrency company.
  • You get stuff done. Youll have (often ambiguous) responsibilities ranging from helping customers to speccing out product improvements. CoinList is a low ego environment & you shouldnt be opposed to getting your hands dirty. Youre really excited about proposing & testing ideas based on issues & opportunities you see. 
  • You have immaculate attention to detail. Cryptocurrency moves fast & youll have to move fast as well, but we always ensure the accuracy of our work. Youll check then re-check all transactions & reports. 
  • Youre analytical. Youre fascinated by data & enjoy structuring complex & ambiguous problems. 
  • You deal well with pressure. CoinLists customers are looking to execute transactions quickly. There is a lot of money at stake at all times. You thrive under high pressure situations like this & enjoy keeping others calm, on task & on track.

What you will do

  • Support the daily financial operations for our customers such as bank transfers, wire transfers & ACH processing. Youll monitor cryptocurrency & fiat balances on execution venues. 
  • Manage partner relationships. CoinList works with best in class partners across banking, lending, staking, & crypto custody. Youll interact with our partners to resolve issues, execute transactions, & build stronger relationships to help us scale our business. 
  • Design financial operation systems, policies, & procedures. CoinList operates a complex financial systems with many custody partners & execution venues, youll work with our operations & engineering teams to build processes & systems around managing liquidity across venues, reviewing customer transactions, & executing transactions. 
  • Ensure an outstanding customer experience. Crypto is complicated & always changing. No matter what the situation or problem, youll make sure every customer issue is resolved quickly & with care. Youll identify wallet & treasury issues & work across teams to solve the problem. 
  • Partner with our support team to troubleshoot clients transaction issues. You will identify issues impacting our customers, then define & implement  solutions in a timely manner.
  • Help us stay compliant. Ensure we are meeting the needs of our clients, while upholding strict compliance requirements.
  • Participate in key projects or other special tasks as assigned. Work with colleagues to automate & improve processes, utilizing technology solutions as appropriate. 

Requirements:

  • 3-5 years of experience in middle office operations for a financial services or crypto company strongly preferred.
  • Attention to detail. Clear & concise writing. Structured thinking. 
  • Experience in a customer-facing role. 
  • Finance experience. 
  • Excellent analytical & interpersonal skills. 
  • Background in cryptocurrency/blockchain technology a strong plus.

Candidates must have clear communication skills & experience working in unpredictable, ever-changing environments. Ideal candidates will have the intelligence & willingness to dig into regulatory compliance & a passion for blockchain technology.

 
 
 
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