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Design, Full Time    San Francisco, CA or Los Angeles, CA or New York City    Posted: Thursday, February 11, 2021
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About your role:

Fandom the largest global entertainment platform powered by fans is seeking a Manager of UX Research to manage & conduct research to gain a better understanding of how Fandoms users & creators engage across our sites & platforms. The Manager will work closely with Product Managers, Designers, Analysts & Engineers to ensure that the voice of the consumer & a deep understanding of users needs & behaviors are core to all business initiatives. We are looking for smart, intentional problem-solvers who are interested in the intersection of pop culture & online communities, with a desire to learn more about what drives participatory experiences online.

You Will

  • Gain a deep understanding of Fandoms current & future customers through a variety of qualitative & quantitative research methodologies
  • Manage research projects end-to-end: gather requirements, develop guides & screeners, recruit, moderate, analyze, synthesize & communicate insights
  • Partner with Product & Design to establish a strong feedback loop & ensure they have the necessary user input to craft successful user-centric experiences throughout the product development lifecycle, from ideation to execution & iteration
  • Collaborate closely with analytics & other insights functions to craft 360 research projects, using the best methodologies across platforms to tell the complete consumer story
  • Manage research quality, including scoping, study design, execution & analysis
  • Test UX flows at different stages of the development lifecycle using wireframes, functional mockups, full websites experiences, etc.
  • Effectively communicate & disseminate research findings among internal stakeholders, & develop strategic recommendations & insights-driven opportunities

You Have... 

  • 5+ years of user research experience in fast-paced, consumer-facing product organization
  • Experienced in planning, conducting & analyzing qualitative research studies - usability testing, IDIs, diary studies, collaborative group sessions, moderated & unmoderated remote testing, user journeys/personas, etc.
  • Deep understanding of strengths & shortcomings of various qualitative & quantitative research methods, including when & how to apply them during the product development lifecycle
  • Experience selecting & managing vendors across an array of methodologies
  • A passion for understanding customer needs & motivations, & delivering the best experience for them
  • Ability to multi-task & manage multiple projects at the same time
  • A storyteller with the ability to uncover & share insights vs. data
  • Demonstrated success influencing product & design decisions based on research insights
  • Highly organized & detail oriented
  • Proactive & adaptable
  • Strong analytical & critical thinking skills

Benefits & Perks

  • Stock options
  • Periodic Team Lunches & Happy Hour
  • Full pantry complete with coffee, a variety of drinks, cookies & healthy food options
  • Employee Interest & Hobby Groups supported by the company
  • Flexible working hours
  • International work environment with start-up culture

About Fandom

Fandom is a global entertainment media brand powered by fan passion. The fan-trusted source in entertainment, Fandom provides a home to explore, contribute to, & celebrate the world of pop culture. Whether looking for in-depth information on favorite fandoms or whats buzzing in entertainment, Fandom has your pop culture curiosities covered through fan-expert knowledge & carefully curated & fun, original multi-platform content.

Fandom has a global audience of almost 300 million monthly unique users & encompasses over 400,000 fan communities. We currently feature more than 55 million pages of content, inclusive of video. Our Fandom values are:

  • We serve a global community.
    Connection with our fans, creators, & partners is at our core, & its grounded by our active efforts of inclusion.
  • We build experiences.
    We imagine, improve, & deliver solutions.
  • We bring joy.
    We celebrate our fandoms, our teammates, & the work we do.

Fandom is an Equal Opportunity Employer

San Francisco Fair Chance Ordinance Police Code, Article 49

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