Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle & eliminates dependence on paper for financial services & insurance companies. The companys patent-pending technology uses AI & machine transcription for risk assessment & digitization, utilizing each clients existing product & underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client on-boarding & servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months unlike most hard-coded technology builds. The result is an easy to use & streamlined front-end agent & consumer experience that significantly reduces operational costs & eliminates errors while accelerating sales & business growth.

Some of the worlds largest insurance & financial companies use Unqork to define new business rules & deploy products/applications seamlessly & effortlessly without relying on costly development & maintenance of a code base. Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals & has created an elegant paradigm shift in the way insurance & financial companies are able to operate.

Our technology is great, but our team is what makes Unqork world-class. We are seeking great UX Researcher to build our user research practice & work collaboratively with our design & product team.

What youll do:

• Conduct research that will help drive decisions about how to expand & improve our DIY Enterprise platform. We are in uncharted territory & we need researchers to help us define & solve problems using fresh & innovative research methods
• Conduct research that deepens our understanding of our ever-evolving & growing user base
• Grow our organizational capacity by building a best-in-class qualitative & quantitative research program
• Be the companys leading authority on qualitative & quantitative research methods & build a team to support those efforts
• Work closely with our analytics team to gather insights that will inform our research questions, methods, & designs
• Distill complex problems into insights that inform design, development, & business decisions. You seek out diverse data points & triangulate them. You dig deep to uncover & synthesize insights & build narratives to frame complex problems

Who you are:

• Youve directed complex research projects at scalefrom iterative testing to unmoderated card sorts to in-context interviews to diary studies
• You love thinking about different mental models, writing testing plans, finding themes in qualitative data, & sharing insights that drive the company forward

• Youve worked cross-organizationally at a fast-growing company & understand how research needs to evolve to stay ahead of the curve
• You know the ins & outs of different testing tools
• Youre comfortable communicating with just about anyone: high-level executives, entry-level associates, engineers, IT teams, & designers
• You have the ability to work confidently & creatively on ambiguous problems
• You love working collaboratively & bring out the best in your team. You solicit feedback on your own work & add value to others' work
• You're passionate about people. You are a tireless advocate for the end user. You are deeply compassionate for their everyday struggles & challenges. You always put their needs first, & you're unwavering in your desire to provide the best experiences for users
• You are obsessively organized & can manage competing priorities
• 5+ years of relevant work experience in UX & research

Bonus:

• B2B SaaS experience
• Experience using analytical tools to summarize data & generate insights
• Experience with designing & user testing accessible experiences (WCAG, ADA)

Unqork is an equal opportunity employer, & proud to be committed to diversity & inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.