Events  Classes  Jobs 
    Sign in  
Lyft // on-demand ride-sharing
San Francisco, CA    Posted: Wednesday, February 26, 2020
Apply To Job

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft connects people to transportation to change the way we live & get around our communities. Lyft is growing rapidly, & we are looking for an HR Operations Lead to help us scale with our organization.

The HR Operations Lead will manage the growing team of Coordinators that execute a high volume of requests from business leaders, HRBPs, recruiting, & other partners across Lyft. This role will support the Coordinators by focusing on streamlining operational processing, with a penchant for automation, self service, & documentation. Additionally, this role will strive to create a smooth & consistent employee experience, & act as the custodian of our employee data.


  • Develops the talent of our Coordinators, owning their engagement & providing advisement regarding projects & business partnerships
  • Drives Coordinator performance via thorough analysis of ticketing & HRMS metrics
  • Uses data to inform the business of targeted knowledge gaps, & ticketing system taxonomy redesigns
  • Take full ownership of our internal HR Operations knowledgebase, & defines the format & audits to ensure thorough documentation
  • Constantly challenging the current state process design to drive efficiencies & reduce SLAs
  • Manage the scoping & intake of newly inherited processes from partners across the People team
  • Hone your already-strong verbal & written communication skills to accurately, timely, & professionally communicate to employees & business leaders as we transition to a self service model
  • Provides world class experience throughout the employee lifecycle through a focus on consistent documented processes
  • Manage multiple tasks simultaneously in a high-volume hiring environment with tight deadlines


  • Direct experience managing a team of front line HR associates required
  • Thorough knowledge of HRMS business processes
  • Workday experience required
  • Experience fielding tiered employee HR questions; Zendesk experience preferred
  • Prior work experience performing data audits & reconciliation
  • Basic spreadsheet proficiency (e.g. vLookup, pivot tables, etc)
  • Extremely detail oriented, with high standards for accuracy & precision, & ability to handle sensitive data with confidentiality
  • Comfortable independently managing multiple tasks simultaneously in a high-volume hiring environment with tight deadlines
  • Excellent customer service skills
  • Resourceful & has the willingness to do whatever needs to get done with integrity & accountability
  • Team player, excellent at building relationships within your team & across teams
  • Excel in situations where you can think critically & anticipate issues before they arise, & proactively suggest big-picture solutions


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

Apply To Job
© 2020 GarysGuide      Terms