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Lyft // on-demand ride-sharing
 
San Francisco, CA    Posted: Wednesday, February 26, 2020
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft connects people to transportation to change the way we live & get around our communities. Lyft is growing rapidly, & we are looking for an HR Operations Lead to help us scale with our organization.

The HR Operations Lead will manage the growing team of Coordinators that execute a high volume of requests from business leaders, HRBPs, recruiting, & other partners across Lyft. This role will support the Coordinators by focusing on streamlining operational processing, with a penchant for automation, self service, & documentation. Additionally, this role will strive to create a smooth & consistent employee experience, & act as the custodian of our employee data.

Responsibilities:

  • Develops the talent of our Coordinators, owning their engagement & providing advisement regarding projects & business partnerships
  • Drives Coordinator performance via thorough analysis of ticketing & HRMS metrics
  • Uses data to inform the business of targeted knowledge gaps, & ticketing system taxonomy redesigns
  • Take full ownership of our internal HR Operations knowledgebase, & defines the format & audits to ensure thorough documentation
  • Constantly challenging the current state process design to drive efficiencies & reduce SLAs
  • Manage the scoping & intake of newly inherited processes from partners across the People team
  • Hone your already-strong verbal & written communication skills to accurately, timely, & professionally communicate to employees & business leaders as we transition to a self service model
  • Provides world class experience throughout the employee lifecycle through a focus on consistent documented processes
  • Manage multiple tasks simultaneously in a high-volume hiring environment with tight deadlines

Experience:

  • Direct experience managing a team of front line HR associates required
  • Thorough knowledge of HRMS business processes
  • Workday experience required
  • Experience fielding tiered employee HR questions; Zendesk experience preferred
  • Prior work experience performing data audits & reconciliation
  • Basic spreadsheet proficiency (e.g. vLookup, pivot tables, etc)
  • Extremely detail oriented, with high standards for accuracy & precision, & ability to handle sensitive data with confidentiality
  • Comfortable independently managing multiple tasks simultaneously in a high-volume hiring environment with tight deadlines
  • Excellent customer service skills
  • Resourceful & has the willingness to do whatever needs to get done with integrity & accountability
  • Team player, excellent at building relationships within your team & across teams
  • Excel in situations where you can think critically & anticipate issues before they arise, & proactively suggest big-picture solutions

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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