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What is BlockFi?

BlockFis mission is to provide liquidity, transparency & efficiency to digital financial markets by creating products that meet the needs of consumers & corporations across the globe. We build bridges between traditional finance & digital markets that enable growth for all participants.

We are experiencing rapid growth with our core product set & are planning to expand our institutional & retail products & presence, which the Payment Operations Manager will take a leading role in building & executing. 

You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky & resolving it quickly & appropriately.


  • 4 or 5+ years of experience in Fintech or financial services (Startup experience strongly preferred)
  • Prior experience working with Product teams in building & improving ACH, Wire, & crypto payments/withdrawals products & processes
  • Monitor ACH & Payment fraud risk across the business 
  • Roadblock Clearer: identifies & resolves impediments & incidents & serve as the ultimate point of escalation & resolution for all client related operational issues
  • Troubleshoot operational problems & collaborate with the engineering team to employ fixes
  • Lead adaption of the Payment Ops Mission & Goals
  • Process Manager: Helps the team inspect, create & implement processes. 
  • Work w/ all partners & cross functional stakeholders to identify & improve points of failure, resolve incidents & document process
  • Responsible for making recommendations to Senior Management for changes in products, procedures, & policies

What We're Looking For:

  • People management experience
  • Strong communication skills in collaborating with different teams & levels
  • Ability to manage up & down
  • Process strong leadership, interpersonal & communication skills for this highly transparent role within & outside the company
  • Highly process oriented & motivated
  • Able to assess & resolve unclear situations with limited information
  • Excel, Jira, SQL, & Google Suite experience

Your Perks:

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

  • Competitive salary because we value your experience & expertise
  • Unlimited vacation / sick days because everyone deserves time for R&R
  • Employer contribution towards health coverage (including vision & dental) because your physical health & well-being is important to us 
  • Various fringe benefits such as 401k, Parental Leave, FSA/HSA, & Employee Assistance Programs because health coverage is more than just choosing your yearly plan 
  • Flexible work environment because we are a geographically dispersed team & we believe in balance
  • Pet insurance because all of your beloved family members should have coverage too
  • Weekly lunch stipend because there is such a thing as a free lunch! 
  • A close-knit team of enthusiastic, collegial & driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. Our client base has grown to more than 225,000 (and counting), & the company now boasts more than $15 billion in assets on our platform. We recently completed a Series D funding round placing the company's valuation at $3 billion, & our team now has more than 500 people worldwide. We have established ourselves as a crypto market leader, & as we expand our product suite & geographic footprint, we expect our addressable market to grow exponentially.

BlockFi's leadership team has decades of experience in the traditional financial services & banking world, & we take a conservative approach to regulation that will position us well for sustainable long-term growth & expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto & are poised to redefine the global financial ecosystem for the better. In addition:

  • BlockFi is one of the first companies to ever offer crypto-backed loans & the only company whose founding team has an institutional understanding of the debt capital markets & regulatory landscape in the U.S.
  • $100 MM of Series A, B, & C funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, & Morgan Creek
  • $350 MM of Series D funding led by Bain Capital Ventures, partners of DST Global, Pomp Investments & Tiger Global
  • We are moving quickly & have already deployed substantial capital into the space, proving our ability to execute & capture customer demand
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