Events  Classes  Deals  Spaces  Jobs  SXSW 
    Sign in  
Hometeam is transforming the in-home care and aging experience.
New York    Posted: Thursday, November 22, 2018
Apply To Job


About us

Headquartered in NYC, Hometeam empowers caregivers to deliver high-quality home care for older adults, a population in the US thats growing at a rapid pace. Our custom technology enhances our delivery of care, but its our employees who make a tangible impact on peoples lives every day. Whether youre a Caregiver in the field or a Software Engineer in our corporate office, Hometeam provides employees the opportunity to elevate the standards of home care in America.

What were looking for:

We are looking for passionate & service-oriented professionals that are excited to change the way home care is delivered. As a member of the Service Delivery team, you will oversee the day-to-day care delivery of your patient portfolio, support & coach your caregivers, & maintain a high level of satisfaction from our health plan partners. Additionally, prior care management or social work experience is highly encouraged. If you are someone who is eager to make a positive difference in older adults lives & enjoys a new challenge each day you should apply!


  • Develop relationships with your patients/family members to identify the keys to success in each patient relationship
  • Proactively manage phone/in-person inquiries, performance management, execution of disciplinary action for Caregivers within your portfolio
  • Support our patients, family members, & caregivers as they make contact to Hometeam.
  • Coach, develop & empower Hometeam Caregivers actively working on each of your cases
  • Ensure all Service Delivery metrics are achieved for your caseload
  • Actively communicate & collaborate with Staffing team to ensure stability on each case.
  • Maintain close relationships with your counterparts at the patients health plan as well as identify & escalate issues in the home.
  • Work closely with HR to report, investigate, & prepare incident reports as they occur with our Caregivers or in the home.
  • Identify potential clinical issues in the home & escalate to Hometeam Platform in order to identify interventions to reduce hospitalizations & improve health outcomes.
  • Remain compliant in order to conduct or oversee home visits.
  • Work cross-functionally to identify best practices & ongoing process improvements to ensure services are delivered in the most efficient way possible without compromising on service delivery or quality.
  • Support Hometeam Platform through current shift of business which can involve in prompt project collaboration exercises & problem solving including in-person Caregiver field training, additional home visits outside of typical process.

Desired qualifications:

  • Bachelors degree & prior case management or social work experience
  • Bilingual (English/Spanish) is required
  • Motivated self-starter & creative problem-solver who is comfortable working in a fast-paced, dynamic environment
  • High EQ & eager to work with a diverse group of patients & caregivers
  • Naturally curious, seeks out inspiration to improve our older adult & caregiver experiences
  • Ability to travel within the New York City area as needed
  • Ability to adapt to a fast paced working environment
  • Values driven professional who aligns with our company values

Hometeam is an equal opportunity employer & we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply To Job
© 2019 GarysGuide      About   Terms   Press   Feedback