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New York City (in-office) or US- Remote    Posted: Tuesday, October 27, 2020
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Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, & build their careers. More than 50 million professional & aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, & find job opportunities. We partner with businesses to help them understand, hire, engage, & enable the world's developers. Our products & services are focused on developer marketing, technical recruiting, & enterprise knowledge sharing. Our clientele includes Google, Microsoft, Bloomberg, & many other Fortune 500 names. Were a profitable & fast growing organization looking for talented, self-directed individuals who combine technical know-how with excellent writing abilities.   

The Jr. Digital Ad Ops Specialist will serve a vital role supporting all teams selling Advertising products. The paramount functions are trafficking & quality assurance for both ad campaigns & creatives, while troubleshooting issues & managing back-end reporting. This role will report to the Customer Success Team Lead while collaborating with Customer Success, Sales team, & account leadership. The Customer Success Managers (CSMs) determine which gears & how much they should be turned, the Jr. Digital Ad Ops Specialist focuses on turning the gears efficiently & accurately. This individual will execute incoming requests in an intelligent, deliberate, & expedient manner to ensure we run the most successful advertising campaigns for the clients. 

What youll do:

  • Assist sales team in all phases of a campaign including creative trafficking, reporting & inventory forecasting
  • Proactively reach out to CSMs to determine submission deadlines, manage assets & any needed revisions
  • Forecast, monitor, & optimize multiple campaigns across the platform to ensure campaigns are delivering on schedule & according to client expectations
  • Act as main point of contact to ensure website tags are correctly generating relevant traffic & recording conversions accurately within overall campaign
  • Provide ongoing quality assurance & troubleshooting of any technical and/or performance issues, ensuring customer expectations are met
  • Set timing & technical expectations with Sales & CSMs based on length of campaign queue 
  • Provide technical support to Sales & Customer Success Teams
  • Act as point person & liaison when escalating support issues to platform partners
  • Act as technical manager for systems used by the Advertising Team 
  • Support the delivery of invoices to the Finance Team in an accurate & timely manner, troubleshooting when necessary
  • Research & investigate new ideas & ad products
  • Contribute ideas & plans that can help drive overall business growth

What you need to have:

  • 2+ years digital advertising operations experience 
  • Experience with Google Ad Manager & Operative.One, is a plus
  • Strong organizational skills, the ability to multitask, detail oriented, work independently & a self-starter
  • Excellent oral & written communication skills
  • Friendliness, patience, diplomacy, & adaptability
  • Excellent ability to take on a task they do not understand & figure it out
  • Ability to work in a dynamic, startup environment

What youll get in return:

  • Competitive salary
  • 20 days paid vacation
  • Generous parental leave (12-16 weeks at 100% pay), family care leave, & unlimited sick days
  • Stock options
  • Completely free health insurance (no copay, no premiums)
  • Gym membership reimbursement
  • Employees will never be poked with a sharp stick

If you want to work remotely. Well reimburse you up to $2,000 to set up a great home office.

If you want to work in our office Youll be in our headquarters in New York City, & enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, & all the espresso you can drink.

Work Environment:

Were a remote-friendly team. Whether you work remotely or work out of our office (re-opening June 2021 at the earliest due to COVID-19), youll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).

Diverse teams build better products.

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