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PagerDuty // digital ops management
Multiple Locations    Posted: Thursday, January 07, 2021
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Together we're building a company that will endure & products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture.

Whether it's conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.

We're building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

PagerDuty is looking for a Manager of Tier 1 Support to oversee our North America East-based team of Technical Support Specialists. This role will work closely with the Manager of Tier 1 Support West & Manager of Tier 2 Support & will report directly to the Director of Customer Support.

Our Tier 1 team is composed of Technical Support Specialists globally who handle both technical & broader questions about our product. Your responsibilities will include managing a distributed team across our North America East offices while working closely with leadership & your peers to maintain a high standard of customer support across our global offices. 

Our team prides itself in providing amazing support to our rapidly growing customer base & we strive to go above & beyond for our customers. Our success is measured by how responsive we are & how many expressions of love we get from customers. You'll play a crucial role in ensuring that your team supports this vision even as the company scales in size. 
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