CIC seeks a highly organized administrative professional with ambition, creativity, & dependability to join our Executive Aide team for CIC International, based in Rotterdam, the Netherlands. This person will be directly supporting Melissa Ablett, Strategic Director of Sales & Operations for CIC International, & Marcus Fernhout, Executive Director of CIC International, by providing expert administrative support, including scheduling, & project management. This is a unique opportunity for an exceptionally detail-oriented individual who thrives in a fast-paced work environment & is looking for boots-on-the-ground exposure to a dynamic, growing global business.
ABOUT MELISSA ABLETT
Melissa has been with CIC for more than five years & is currently the Strategic Director of Sales & Operations for CIC International. In this role, Melissa is responsible for overseeing the development, launch, & early success of centers outside the US. Melissa began with CIC based in Boston, as an Expansion Project Lead, & worked alongside Marcus Fernhout on the negotiations & launch of CIC Rotterdam. Melissa then moved to Rotterdam & took on the role of running the center, as General Manager, growing the business to 235 client companies in 10.000m2. Prior to CIC, Melissa was the General Manager of a media startup in Boston, & worked in innovation policy in Massachusetts. Melissa is an engaged leader, strategic thinker, & a high achiever who pushes others to excel. She loves good jokes & has a miniature office Dachshund named Nena.
ABOUT MARCUS FERNHOUT
Marcus has also worked with CIC for more than five years, & came on board with the company to found CIC Rotterdam. Currently in his role as Executive Director, Marcus is responsible for finding locations for future centers in the EU, & developing the necessary partnerships, resources, & deals to achieve them. Marcus is an experienced real estate entrepreneur, having developed 9 multi tenant buildings in Rotterdam, Amsterdam & Arnhem for creatives & entrepreneurs before joining CIC. Marcus loves creativity, big-picture thinking, & experimenting boldly.
Founded in 1999, CIC's mission is to improve the world by helping exceptional entrepreneurs innovate better & faster. We offer carefully curated working environments that combine private, secure offices alongside shared amenities in locations across Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw (2020) & Tokyo (2020) & are growing into other cities, within the US & abroad. We currently serve 1800+ startups, growth companies, & branches of larger organizations, representing for-profit, mission-driven, & non-profit sectors across a wide array of industries. The spaces are purposefully designed & built for innovation, featuring tailored workspaces such as biotech & robotics laboratories, & bring together frequent, large gatherings of the best & brightest innovators & entrepreneurs. CIC currently has over a million square feet of space under lease & is actively pursuing campuses in additional cities globally, including Dublin, Tokyo, Bilbao, & Sydney, with plans to grow to 50 cities over the next 10 years. We pride ourselves on displaying a high degree of care & accuracy in everything that we do, & we work to ensure that our clients thrive every day that they are in our space. We believe that our ability to support world-changing entrepreneurs is only as good as the people who make up our teams, & as such we are looking for people who are interested in contributing to--and improving--the way we work. We invite you to explore all our openings here & learn more about us here.
Your day to day work
In addition to directly supporting international expansion, you will support general administrative & back office tasks for CIC International & its subsidiaries. You will also report to Melissa.
SCHEDULING AND ADMINISTRATIVE SUPPORT:
Master of calendar Tetris. This role involves heavy calendar management, maintaining an organized calendar while determining priorities, working with the schedules of other team members, juggling professional commitments, & adapting to last-minute changes.
Respond to travel & schedule changes & deal with any issues that arise, inside or outside of normal business hours.
Reconcile expenses & create expense reports (both monthly expenses & travel expense reports) through Basecone Expense software.
This position may include some inbox management/monitoring & will include communicating on behalf of the Head of Centers as well as other senior leaders.
Maintain business & admin accounts, bibliographic information & professional contacts in a clear, organized system (including biography, LinkedIn accounts, all business cards).
Manage administrative & back office tasks to support the smooth operation of CIC International & its subsidiaries. This will include contract management, review schedule management, & some additional HR projects & financial admin support.
Adapt to organizational needs, jumping in to support other team members as needed
Periodically jump in to assist on projects to support the development of processes & systems for a growing company
CIC seeks a self-motivated & confident individual who can act as intellectual support to supervisors. This dynamic role requires excellent planning, project management, & problem solving skills. We expect the person who joins us in this role will drive projects forward independently, anticipate issues before they occur, solve problems creatively, & know when to ask for help.
Qualities we look for in a candidate:
Meticulous attention to detail & the ability to see around corners, anticipating the team's needs & heading off potential problems.
Nuanced ability to tailor communication style, including effectively balancing strong professional communication with authentic & casual communication, & an understanding of what's appropriate in any given context.
Highly attentive listening & reading skills. Ability to absorb a high volume of information in a short amount of time, complete requests with limited information, & learn & adapt to supervisors preferences.
Excellent project management skills & the ability to research, create, & analyze data & come up with creative approaches to problem solving.
Strong multi-tasking skills. Comfort jumping in & out of things. Eager & able to dive into projects with minimal oversight or direction while also balancing day-to-day administrative needs.
Unrelenting calm during chaos.
Curious, creative, eager to learn, self-starting. This position carries a significant level of independent responsibility but will have the support of our Executive Aide team.
Personable, happy-to-help others, & naturally drawn to a very busy, ever-evolving environment.
Both a doer & a thinker; someone who rolls up their sleeves & jumps right in no matter what but always in a thoughtful manner.
Detail-oriented, capable of being the first point of contact for multiple conversations, skilled at prioritizing a wide range of tasks.
Willingness to help & support others, think creatively about how to maximize time, & juggle many details & activities.
1-2 years of professional experience.
Bachelor's degree or equivalent experience.
Basic Dutch skills required (able to use translation tools for emails, etc, as needed). English fluency a must.
Master of Google Apps for Business (Gmail, Calendar, Drive) & of Microsoft Office (Powerpoint, Excel, etc).
The ability to be in the office during business hours & to work roughly 1-2 hours a week outside of regular hours, including weekends, nights, & mornings, handling time-sensitive situations.
Demonstrated success leveraging & supporting others in the achievement of their goals.
An interest in a long-term role. We are a growing company, & we like to hire people who will stay with us for the long term.
Starting compensation is 2.500 gross per month based on full time employment, with, in addition, an 8% holiday allowance. Annual reviews with raises significantly above the national average every year for those on track with strong performance.
Benefits including commuter benefits, quarterly wellness budget, pension plan, & an annual self-development budget (after two years with the company)
Laptop & mobile phone as your working tools
Access to amenities like a nap room, massage room, game room, & more.
Access to Venture Cafe Rotterdam, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.
What's in it for you:
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy & supported. Some of the benefits of being here include:
Exciting exposure. You work at a growing company, expanding in new geographies & innovation communities.
Fun people in a dynamic space. We pride ourselves on finding driven & bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
Personal growth. This is a great opportunity to learn & develop skills & have a front row seat to running & growing a business.
Regular massages, access to a nursing room, secure bicycle parking, a game room, a gym, shower rooms with towels, stocked kitchens, & a host of discounts towards local business & well-being memberships.
CIC is committed to building teams that reflect the fabric of the cities we support. We are proud to be an equal opportunity employer & consider all qualified candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. If you have a disability or special need that requires accommodation please let us know.