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Zola is looking for upbeat yet empathetic individuals to join our team as a Customer Assistance Representative. As an agent, you will help newly engaged & recently married couples navigate the intricacies of their wedding planning experience as well as provide support for their wedding guests, family & friends. This position is currently remote but might include flexibility to go into our NYC office in the future. 

POSITION HOURS 

This role is 40 hours each week with two shift selections. 

  • Includes 3 weeks of training where hours are 9:30am-6pm
  • Shifts are decided after training (either Sunday- Thursday or Tuesday- Saturday)
  • This position is a temporary to permanent 6 month role

RESPONSIBILITIES 

  • Manage all incoming phone calls, emails, voicemails & follow up contacts. 
  • Continuously brainstorm ways to improve our customers' experience. 
  • Work on projects that support company wide goals & initiatives.
  • Be an empathetic ear as couples navigate what is one of the most joyful & exciting, yet stressful experiences of their life!

QUALIFICATIONS 

  • The ideal candidate must have at least 6 months of experience in call center background, e-commerce, customer service, retail, hospitality, or a related industry. 
  • Must have strong, friendly, & upbeat verbal & written communication skills.
  • Ability to remain cool, calm, collected, & organized, even in times of high volume.
  • Ability to empathize is a must wedding planning can be a stressful time, & your role is to be a problem-solver, advocate, & concierge for the newly engaged couple & their wedding guests.
  • Must be proficient with computers & able to learn new programs quickly. Mac experience preferred.
  • Knowledge of the wedding industry is a big plus as the first point of contact for our customers & registrants, we want someone who is familiar with our couples' wants & needs!
  • Acute attention to detail is a must.
  • Ability to represent Zola & be the voice of the company while handling customers in a professional manner.
  • Bachelor's Degree preferred. 

Only serious & qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter & resume. 

ABOUT ZOLA

We're Zola, the wedding company that will do anything for love. We're reinventing the wedding planning & registry experience to make the happiest moment in our couples lives even happier. From engagement to wedding & decorating your first home, Zola is there, combining compassionate customer service with modern tools & technology all in the service of love. 

We built our entire platform from the ground-up in 2013, & quickly became the fastest-growing wedding company in the country. Our team has deep experience creating award-winning online & mobile products that are helpful, intuitive, & simply magical.  We've raised over $140 million in financing, & were proud to have investor partners including Female Founders Fund, Comcast Ventures, Goldman Sachs, Canvas Ventures, Thrive Capital & Lightspeed Venture Partners, among others. 

We are passionate about supporting all forms of love, & were proud of our thriving community of over 1 million couples. We strive to hire a team that is as beautifully diverse as the couples getting married today, & we encourage individuals from every race, gender identity, age, sexual orientation, ethnicity, marital status, religion & perspective to apply. Zola will always be a place where every employee, couple, wedding guest, wedding vendor, & partner will be respected & accepted & valued. 

Our headquarters are in NYC, but we also have a growing team in Charlottesville & Montreal. Were hiring in all three offices. Come work with us!

 
 
 
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