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Jet // e-commerce destination
New York City, USA    Posted: Thursday, October 03, 2019
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Bonobos is seeking an energetic & resourceful System Administrator to provide superior service & support to internal business customers & administer various systems across the Infrastructure.

As the first digitally native apparel company in the US, we are poised to make groundbreaking advances in how customers browse, discover & shop for apparel. Bonobos is uniquely positioned to delight customers by connecting our in-store (we call them Guideshop locations) & online experiences. As a System Administrator, you will be at the front lines of this process by making sure our employees have the hardware & software tools that they need to do their jobs seamlessly. Reporting to our IT Manager, you will be the main resource for the resolution of complex IT issues; supporting the IT infrastructure & AV systems & collaborating with our Ninja & Guideshop teams

What youll do...

  • Handle network/system administration duties including, but not limited to; installing, testing, configuring, monitoring, maintaining, supporting, & optimizing all network services & hardware, Active Directory, SAAS platforms, IAAS platform, remote access, Intranet, Wi-Fi systems, end-user workstations, laptops, peripheral devices, tablets, software, printers, E-commerce, collaborative & video conferencing tools, A/V systems, key card system, ERP platform, VOIP phones, security cameras & visitor management devices
  • Manage user accounts & PCs via Active Directory & Macs & tablets via JAMF
  • Lead the support of Audio/Video systems & video conferencing tool & collaborate with Walmart & Jet teams on upgrades, maintenance & monitoring
  • Serve as a point of escalation for level 2-3 & complex help desk troubleshooting & issue resolution. Provide end-user support to HQ & Guideshops as required
  • Work with parent companys IT team (Walmart) on ongoing issues (via Servicenow helpdesk) & coordinate security patching & upgrades to ensure infrastructure is within Walmarts security & system requirements
  • Work with vendors to resolve software & hardware issues
  • Facilitate the IT orientation sessions for new hires at HQ as a part of the onboarding process
  • Participate in IT projects & collaborate with team members & other departments
  • Lead on the opening of new Guideshop retail locations including the deployment & management of network, phone & internet equipment & a fleet of iPad point-of-sale devices
  • Manage the relationship with our broadband Internet vendor including the opening of service tickets & maintenance of networks throughout the Guideshops
  • Collaborate with CX Operations & Guideshops teams & Wal-Mart InfoSec on day-to-day operations. You'll also be the backup IT CX Associate as needed
  • Contribute to on-call rotation as necessary (evening & weekend work may be occasionally required)


  • Possess a bachelors degree in information technology, computer science or a related field (preferred)
  • Possess certifications in ACMT, MCSA, MCSE or MCP
  • Have a minimum of 5-7 years experience within the Information Technology field
  • Possess technical prowess with a variety of hardware
  • Thrive in collaborative environments
  • Have a good working knowledge of Active Directory, Windows 10, Mac OS, Microsoft Office & SharePoint/One Drive
  • Are able to repair basic hardware (Dell & Apple hard drives, memory, keyboard, etc.)
  • Have excellent troubleshooting skills & documentation capabilities
  • Are knowledgeable with Google Suite Enterprise & Admin Console
  • Able to administer & manage Slack communication tool, JIRA & JAMF
  • Can support Zoom video conferencing & troubleshoot issues with Cisco codec
  • Are open to new technologies & provide input & feedback
  • Are able to lift up to 40 pounds & perform minor facilities functions (such as moving furniture, desks, etc.)
  • Have the ability to remain calm under pressure
  • Are an effective communicator (both verbal & written) & work well cross-functionally
  • Have a customer-focused mindset & ability to multi-task
  • Are willing to do light travel


  • Work hard because we love what we're building, but also believe in balance
  • Are an apparel company that wholeheartedly embraces & is built on technology
  • Back up our talk with a competitive compensation & benefits package, challenging projects, random acts of team-wide fun & awesome co-workers that feel & operate like a championship team
  • Are located in the Flatiron District in the heart of Manhattan...Can you say Shake Shack?
  • Are excited to hear from you
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