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Helpshift // scalable mobile customer care
Marketing, Full Time    San Francisco    Posted: Wednesday, March 04, 2020
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Helpshift bridges the disconnect between conventional customer service channels - such as email & phone support - & a growing consumer base that does more on mobile phones & has a strong preference for messaging as the primary mode of communication. Through Helpshift's AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Tencent, Supercell & hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide & serves more than 820 million active consumers monthly. 

As VP of Marketing you will report to Helpshift's President & be a key member of our leadership team, helping to position our solution against the competition, & tell the Helpshift story while leveraging a Product Lead Growth model. We're excited to speak with a dynamic leader who is ready to be actively involved in developing & mentoring an established marketing team. You'll collaborate with sales, product, & customer success teams to build a robust marketing platform, drive brand awareness & lead generation- while working to both facilitate & directly drive towards our next phase of growth.

In this role you will lead marketing strategy implementation, oversee brand positioning, customer segmentation, activations, lead generation activities, channel & partner marketing & grow the marketing team. You will collaborate with sales, product, content & customer success teams to build a robust marketing platform, driving brand awareness & lead generation - working closely with the leadership team to take the company through its next phase of growth. If you want to work in a highly collaborative environment that is reinventing customer service for a digital first world, join us & immerse yourself in the cutting edge of mobile, bots, AI & asynchronous messaging. You will have tremendous influence on our overall go to market strategy.
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