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Warby Parker // boutique-quality eyewear retailer
 
New York City    Posted: Tuesday, October 08, 2019
 
   
 
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JOB DETAILS
 

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. All aspects of our stores' success rests on the shoulders of our seasoned Store LeadersWarby Parker Retail wouldn't be what it is today without them! In this position, you'll build & lead a team of service-minded Managers, Opticians, & Advisors in executing processes & creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals & meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge & collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

  • Represent & communicate Warby Parkers values & philosophy to customers & team members
  • Execute & improve all operational activities to meet your store's financial targets & customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling & payroll for the entire store team
  • Coordinate store events with our Marketing team
  • Implement existing procedures (and create new ones!) to protect the companys inventory & assets
  • Follow & enforce protocols to ensure risk management & safety
  • Build & foster an engaged, effective team through recruitment & onboarding, as well as ongoing training & development
  • Lead biannual performance reviews for each store team member
  • Live & breathe Warby Parker's core values in your quest to exemplify what great service looks like
  • Create an inclusive workplace culture by treating all teammates & customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

  • Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)
  • Able to build, coach, & retain a high-performing team that meets sales, operational, & financial performance goals
  • A clear, honest, & empathetic communicator who's able to make tough decisions
  • An organized, entrepreneurial go-getteryou're unafraid of taking calculated risks to deliver results
  • An upbeat collaborator with strong interpersonal skills
  • A resourceful problem-solver & out-of-the-box thinker when faced with challenges
  • Curious & willing to question how things are done & how they could be done better
  • Able to inspire your team by promoting our vision & purpose in a compelling way
  • Highly interested in business, technology, & fashion
  • Ready to bring fun into your workplace but willing to put in long hours when required
  • Passionate about providing nothing-but-wonderful service
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)
 
 
 
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