Square builds common business tools in unconventional ways so more people can start, run, & grow their businesses. When Square started, it was difficult & expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware & software products including Square Capital, Square Terminal, Square Payroll, & more. We're working to find new & better ways to help businesses succeed on their own terms-and we're looking for people like you to help shape tomorrow at Square.
Do you work in Hospitality, Retail, or Restaurant industries? Do you have a passion for helping customers & ensuring they are provided with a remarkable experience?
We are seeking a highly motivated & resourceful individual to lead members of Square's Customer Support team. You will not only lead a team of passionate Advocates, but you will also build out world class operations - optimizing all Supportchannels including, but not limited to, email, Twitter, & phone - all while strengthening team culture, driving customer happiness, & promoting employee success.
Coach & mentor team members with a focus on professional development
Drive improvements in customer satisfaction across channels
Develop & lead end-to-end project plans & ensure on-time delivery of critical Supportinitiatives
Gather & synthesize relevant data, suggesting improvements in the tools & techniques to help scale the team
Scale the Supportteam by capitalizing on opportunities for increased effectiveness & efficiency, driving productivity initiatives
A passion for Square & ensuring an outstanding customer experience
4+ years of work experience with 3+ years of directly managing teams of 5+ individual contributors
The ability to effectively influence & communicate cross-functionally
Excellent written & verbal communication skills
Creative problem-solving abilities
BA/BS degree or related experience
Preference for candidates with Jira & Salesforce experience
Past product and/or project management experience preferred
At Square, our purpose is to empower - within & outside of our walls. In order to build the best tools for the businesses & customers we support all over the world, we have to start at home with a workforce as diverse & empowered as our sellers. To this end, we take great care to evaluate all employees & job applicants equally, based on merit, competence, & qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name & preferred method of contact, & we will respond as soon as possible.