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Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, & have featured in Wired Magazine as one of Europe's hottest startups.
Contentsquare has 10 main offices across the world ( New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, & Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury's, Spotify, Asos & Microsoft. We've been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, & raised a $500M Series E funding in May 2021.
As our growth accelerates further we are looking to hire 1,500 positions globally in the next 3 years. We are looking for talented people like you to join us & help us continue to innovate & improve online experiences for all. We want the most ambitious, unique & enthusiastic people to join us & help us in this mission. Come join the #CSquad family!
About the Opportunity:
We are looking for a Learning Operations Senior Specialist to join our Global People's team with members in New-York, London, Paris, Israel… & beyond. You are experienced & ready to tame Learning Management System tiger to deliver seamless learning experiences with clear value for employees & managers, You can juggle with learning analytics, insights & learning budget as easily as juggling chainsaws on a tightrope, You are great at orchestrating communication on projects, new offering, resources & events as you would ride the wave on a ironing board, You are used to coordinate projects & vendors/partners relationships as well as managing internal stakeholders, being a serial winner of F1 Race driving a Go-kart
We need someone like you & this job might be your next opportunity!
This role will be within our Learning & Development badass team, a group of diverse & seasoned professionals sharing the same passion for learning & development & having a positive impact on our people for them to perform & grow professionally. You will report to Global Leadership & Learning & Development Director.
What You'll Do:
Roles & Responsibilities
Teaming with a Learning Operations associate, & in close connection with the whole Learning & Development team & Organizational Development team at large the responsibilities at core of this role are:
-> Operations Be the Business Owner for Learning Management System (Workday LMS) : Formalize, maintain associated set-up, processes, workflow & communication, Ensure Value experience for various stakeholders (employees, managers, HR…): adoption, adherence… Drive continuous improvement (based on user / stakeholders feed-back, audit or diagnosis) & further process standardization & digitization opportunities (ex: self-service, ticketing system…) Oversee L&D KPI's & dashboard (L&D Data governance representative) in close collaboration with People Analytics & BI teams Learning delivery effectiveness; Learning experience evaluation; Learning impact Country specific reports (ex for France, CSE / Work council reporting) Monitor & control L&D KPIs & dashboard, on monthly basis, analyzing, & presenting insights to support projects or company wide goals & initiatives Oversee global learning budget for each department/team maximizing the impact & utilization of it.
-> Communication Orchestrate communication needs on the various Learning & Development solutions & offering within the team & support synchronization / implementation with CS internal communication, Employee Experience, HRBPs…
-> Global Projects Coordination Manage a portfolio of global learning offering / global providers to ensure best (learning experience) value for money driven by Contentsquare needs (legacies, renewal, new…)Ex: Language trainings, Well being program, On-line coaching, …Support the coordination of specific programs or initiativesEx: Onboarding program, Management & Leadership development curriculum, Quarterly Inspirational talks, Co-devpt…
What You'll Need to Succeed: Full proficiency in English (this is our day to day working language) At least 3-5 years of experience in a similar role, in Learning & Development operations & technologies Learning Management System (LMS) Administration & Business Ownership experience (from set-up to go-live to run & continuous improvement), ideally Workday LMS / Module practice Ability to work in a scale-up fashion where things go fast & requires drives for result & agility Great interpersonal skills, at ease listening & communicating with impact, building relationships, collaborating Strong analytical skills with systems thinking, process improvement mindset, solution building
What Makes You Stand Out from the Crowd: Experience in Workday Learning Management System administration or even more Business Processes ownership Experience in Workday Learning Management System integration with third party platforms
Good to know: Starting date: April 2022 or sooner Hybrid (mix Work from Home & office)
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