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Tessian
We're building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts & eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise & phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here.
Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.
Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in San Francisco, Boston, Austin, & London, & is one of the Top-3 2021 Best Places to Work for Women.
Customer Success at Tessian
Customer-centricity is at the forefront of everything we do at Tessian. We've built a world-class CS team, & are now looking for an ambitious Customer Success Manager to take our SMB programme to the next level.
A rapidly-expanding & strategically-critical section of our customer base, Tessian's SMB sector comprises some of the world's most prestigious boutique professional & financial services firms (across Legal, Private Equity, VC, Asset Management & many other industries). It's critical their experience as a Tessian customer is professional, slick, & enjoyable - & our new Scaled CSM role will be responsible for ensuring this!
We're looking for someone data-driven & entrepreneurial who can move quickly. We're lucky to have a brilliant Customer Operations team to partner with - & our new Scaled CSM will use Gainsight, Reachdesk & our wider toolset to build an engaging, automated customer lifecycle. As well as owning renewals & advocacy, you'll be a bridge between Engineering, Product & our customers - understanding pain points & helping to inform our product roadmap.
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