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Tessian // machine learning based email security tech
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Tessian protects every business's mission by securing the human layer

We're building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts & eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise & phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here.

Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.

Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in San Francisco, Boston, Austin, & London, & is one of the Top-3 2021 Best Places to Work for Women.

Customer Success at Tessian

Customer-centricity is at the forefront of everything we do at Tessian. We've built a world-class CS team, & are now looking for an ambitious Customer Success Manager to take our SMB programme to the next level.  

A rapidly-expanding & strategically-critical section of our customer base, Tessian's SMB sector comprises some of the world's most prestigious boutique professional & financial services firms (across Legal, Private Equity, VC, Asset Management & many other industries). It's critical their experience as a Tessian customer is professional, slick, & enjoyable - & our new Scaled CSM role will be responsible for ensuring this!  

We're looking for someone data-driven & entrepreneurial who can move quickly. We're lucky to have a brilliant Customer Operations team to partner with - & our new Scaled CSM will use Gainsight, Reachdesk & our wider toolset to build an engaging, automated customer lifecycle. As well as owning renewals & advocacy, you'll be a bridge between Engineering, Product & our customers - understanding pain points & helping to inform our product roadmap. 
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