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Appian // business process management
McLean, Virginia    Posted: Monday, August 15, 2022
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Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, & are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support & growth you need to strengthen & evolve your skills within the consulting field.

We are seeking a Technical Instructor to join our Customer Success (CS) team. In this role, you will be responsible for cultivating our cutting edge training program to address Appians growing customer & partner communities. As an intermediary for students & Appian employees, you will collaborate with teams throughout the organization.

To be successful in this role, you need:

  • Experience delivering instructor-led classroom training & online training to end-user customers & partners on a regular schedule in the US & abroad

  • Experience managing e-learning courses from facilitation to evaluation of exercises & web-based tutorials

  • Familiarity with ADDIE methodology & web-based tools to enhance virtual training

  • Ability to concisely convey technical content to a broad range of user profiles

  • Excellent prioritization, collaboration & communication skills to manage competing priorities while meeting department goals, effectively partner with team members on tasks, & promote relationships among the team

  • Team-first mentality - puts team goals ahead of personal aspirations

  • Ability to contribute creative ideas for change & improvement in content & delivery

  • Prior software, business training, or consulting experience is strongly preferred

Some of the tools & resources we will equip you with include: 

  • Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding & Appian training, but you will also complete a CS specific bootcamp to prepare you for your first client project.

  • Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow CS members, guild participation, or free online trainings, there is always somewhere to turn for technical & professional growth.

  • Culture:  Appians customer success group is quickly expanding but the culture continues to make the department feel like a small community. Monthly social events are planned virtually & in the DC area while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

Basic qualifications:

  • BS/BA degree or equivalent experience is required

  • 3+ years of experience developing & delivering training materials

  • Must be willing to travel up to 50%, including internationally, on short notice

About Us:

Appian helps organizations build apps & workflows rapidly, with a low-code automation platform. Combining people, technologies, & data in a single workflow, Appian can help companies maximize their resources & improve business results. Many of the worlds largest organizations use Appian applications to improve customer experience, achieve operational excellence, & simplify global risk management & compliance. Our employees create opportunities to drive hands-on impact both with our customers & throughout the organization, which creates an environment where meaningful work is met with career growth & opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate & our employees are to thank for Appians success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker, Pay Transparency Nondiscrimination .

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