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DoorDash is empowering small business owners to offer delivery in an affordable & convenient way.
 
Sales, Full Time    New York City    Posted: Friday, January 04, 2019
 
   
 
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JOB DETAILS
 

Corporate Account Manager, Regional Lead

DoorDash for Business is our catering platform for corporate offices. As a Corporate Account Manager, Regional Lead on our DoorDash For Business team, you need to be excited about creating best-in-class experiences for some of DoorDashs largest clients, be solutions-oriented, & have exceptional interpersonal & relationship-building skills. You're willing to roll up your sleeves & do whatever it takes to make our clients happy. Think this is you? Read on

Focus of the role/responsibilities:

  • Build regional team - Recruit, manage & develop a highly progressive team across our regional markets
  • Manage a team of 5-8 Corporate Account Managers to execute on key strategic initiatives including customer satisfaction & financial accountability for profit contribution
  • Measure & maintain operational excellence for the Account Management team including OKRs
  • Manage all post-sales activity for corporate customers through strong relationship-building, product knowledge, planning, & execution
  • Use data to drive excellence in adoption, renewal, up-sell, & churn reduction
    Identify areas for growth within existing accounts & work with Account Managers to execute
  • Evaluate the input & ideas of internal teams relative to client needs & preferences & provide learnings in a timely fashion
  • Develop a deep understanding of churn drivers & develop churn mitigation strategies

About you:

  • Superb communication skills youre articulate, straightforward & engaging
  • Highly motivated self-starter
  • Service mindset - You love helping people
  • High EQ & adept at building relationships
  • High bandwidth - you have no problem juggling multiple tasks & accounts at once
  • A hustler with an entrepreneurial mindset & a bias to action
  • Comfortable in a rapidly changing environment
  • Strong ability to lead, applying learnings on accounts priorities & objectives through creative thinking & strategic problem solving

Qualifications:

  • 5+ years of Customer Success, Account Management, Customer Service or sales experience
  • Enjoy working closely with customers & building long-lasting relationships
  • Experience working cross-functionally to drive positive results for customers
  • Willingness to get hands dirty & do what it takes to delight our customers
  • Strong attention to detail & ability to communicate effectively to multiple stakeholders
  • Bachelor degree preferred
  • Prior experience working in food or food technology is a plus
 
 
 
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