Index Exchange is looking for anIntegrationSolutions Consultant to join our team in NYC.
The Solutions Consulting team at IX is an innovative group of technologists who sit at the intersection of Sales, Software Development & Marketing. As an Associate Solutions Consultant, you will be communicating with clients & performing customer implementations for all major IX products. You will be responsible for delivering, Q/A, & implementation troubleshooting for all IX software integrations in addition to supporting clients & their day to day account management needs. If you enjoy a fast-paced environment full of interesting challenges & opportunities to create compelling solutions in the field of digital media & advertising technology, then the IX ISC team is the right fit for you.
- This is a hybrid Solutions Consulting & Account Management role that is responsible for ensuring that IX exceeds our publishers expectations by providing seamless & timely customer integrations & customer support
- Work with multiple support systems throughout the integration process (e.g. Salesforce & JIRA) while monitoring the health of our integrations
- Participate in regular knowledge-share sessions to share & learn new strategies for optimizing & enhancing the publisher on-boarding process
- Prioritize & communicate self-serve platform feedback & enhancement requests to internal teams
- Maintain & update external facing documentation to better customer experience
- Ensure internal & external deadlines are met
- Become a critical participant in testing new products & features
- Highly motivated self-starter with a persuasive & success-driven personality
- Strong verbal & written communication skills
- Strong problem-solving & analytical skills
- Highly organized
- 4-year degree in a related field
- A team player who contributes a positive & valuable outlook in our growing organization
- Ability to work with multiple clients concurrently
About Index Exchange(IX):
Index Exchange is a global advertising marketplace where premium websites sell their ad impressions in real time to programmatic advertisers. Top advertisers across the world choose to partner with us because we are independent with no other business interests. Built on the pillars of neutrality, openness & the most reliable technology, were the ad exchange that media companies trust to deliver results. We are one of the fastest growing companies in the ad tech space & that gives our employees incredible opportunities to grow with IX.