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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Team Summary

The Business Planning & Operations Manager of Greater China, will be a key member of the BP&O team, working closely with the Senior Director, BPO of Greater China to:

  • Support the continuing operations of the Greater China region, including business planning & strategy execution
  • Collaborate with sales & matrixed functions to achieve business objectives,
  • Drive business performance by raising productivity & performance standards through tools such as KPI design & scorecards

What a Business Planning & Operations Manager does at Visa:

  • Support the Greater China Leader of BP&O in business planning, strategy development, & ongoing management system to ensure the strategic & business goals of Visa are executed flawlessly
  • Help to develop & monitor Greater China regional, functional & market scorecards
    • Active collaboration with stakeholders to develop & establish the Greater China scorecard targets & track the monthly progress
    • Quarterly scorecard reviews to report progress & reflect any potential issues/opportunities
  • Work with other Greater China leaders to develop strategic roadmap to improve business performance & client experience, develop business cases & provide ongoing support as needed, including special program & project management
  • Actively participate & help to establish the Visa Committees to tighten the Greater China region operational controls, such as Visa Rules Committee, Business Continuity Planning & etc.
  • Facilitate financial targets/goals through effective tracking & support of functional business units, including workforce/location planning, budget management & KPI monitoring, operational & process improvements
  • Interface between Greater China to AP for any corporate priorities
  • Work with cross-functional teams to ensure highest internal audit ratings. Lead cross-functional/geographic process improvement initiatives


What you will need:

  • Strong communication & cross functional collaboration skills
  • High level of commercial acumen with finance related knowledge
  • Capable of handling complexity & ambiguity
  • Demonstrates sound judgment in business recommendations & decision making
  • Ability to build strong stakeholder relationships in a complex, matrix organization
  • Ability to collaborate across cultures & influence stakeholders without authority

What will also help:

  • 5+ years' experience in strategy, planning & business case development
  • Significant commercial experience across a range of markets and/or functions preferred within a complex matrix organization
  • Solid understanding of the electronic payments industry, its products, services & technologies
  • Knowledge of Visa's business, people & processes

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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