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DataRobot // machine learning automation software for enterprise
New York City, NY, USA    Posted: Friday, April 30, 2021
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There is no hotter field than artificial intelligence, & DataRobot is at the forefront of the movement. The DataRobot AI Success team is at the leading edge of helping businesses achieve their AI objectives & realize incredible business impact through successful use of the DataRobot Automated Machine Learning Platform. Working with a portfolio of clients, the AI Success Manager will guide the entire customer journey from onboarding to mastery & then expansion.  The AI Success Manager is a polished communicator, technically astute, with outstanding project management & organization skills. While the AI Success Manager will lead many customer-facing interactions, they will also engage with other resources across DataRobot, such as customer facing data scientists, field engineers, support, & other subject matter experts, to remove obstacles & accelerate the path to client success. The AI Success Manager will also partner with inside sales to identify & capitalize on expansion opportunities within the account.  The objective of the role is to drive client success & adoption as measured by client loyalty, advocacy, expansion, & revenue. DataRobot wants to transform every business into & AI Driven Enterprise, & the AI Success Manager is the pivotal role in that mission.

What you will do:

  • Serve as the primary point of contact for your portfolio of existing customers.
  • Understand the customers business & desired outcomes.
  • Build strong relationships at all levels across the client organization.
  • Manage delivery of the initial onboarding program.
  • Manage multiple concurrent client projects / engagements.
  • Develop & deliver strategies for driving continued adoption & expansion.
  • Maintain a regular communication cadence with the client, including quarterly business reviews.
  • Continually monitor customer health & adoption metrics.
  • Communicate effectively internally & externally.
  • Collaborate closely with team members to support renewals & identify expansion opportunities.
  • Develop a comprehensive understanding of customer health & status.
  • Develop a deep understanding of how businesses use machine learning to drive business impact.
  • Compile & synthesize periodic internal updates on customer health & ensure the accuracy of SFDC & other internal systems.

What youll bring:

  • BA/BS required, preferably in a technical field. MA/MBA a bonus.
  • 5-7 years in a customer success or project management role.
  • Experience in Analytics or in technical disciplines is a plus.
  • Strong organizational & project management capabilities.
  • Excellent communication & presentation skills with keen attention to detail.
  • Strong orientation towards teaching & enablement.
  • Data-driven, analytically oriented, with a commitment to process improvement.
  • Reliable & accountable, delighting customers with above-and-beyond follow-through.  
  • Proactive, taking the initiative to get things done on behalf of clients.
  • Ability to manage own workload, work efficiently, & meet deadlines.
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