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Outreach // sales-focused enterprise communication platform
Engineering, Full Time    Seattle, WA    Posted: Saturday, June 19, 2021
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About the Team  
Data is at the core of Outreach's strategy. It drives our customers & ourselves to the highest levels of success. We use it for everything from customer health scores & revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement & user productivity  through automated natural language understanding, to predictive analytics & causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to save our customers time & improve their sales efficiency. Key goal of the Data Science team is to transform how sales reps operate by enabling personalized guided selling. This requires a deep understanding of customer communication - emails threads & call/meetings transcripts, to extract useful information, determine the situation the deal is in & recommend next steps.  As a member of the team, you will be on the ground floor, working directly with the VP of Data Science to define & implement our strategy for delivering on this vision. You will be responsible for delivering models, data-driven functionality, & end-user features based on these models that will be deployed into production, as well as analyzing the data to produce actionable insights & inform next steps.

Your Daily Adventures Will Include 
Analyzing huge volumes of communication such as e-mails, phone call transcripts, meeting transcripts. The data velocity is in Terabytes. 
Developing highly efficient machine learning models & extracting insights & actions.
Implementing & testing prototypes on our large scale distributed data infrastructure.
Closely working with Machine Learning Engineers to deploy your models & insights into production.
Working with internal teams to validate your results & enable them to take action based on your insights.
Rigorously measuring the impact of your work via data analysis & experimentation.
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