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Samsara, founded in 2015, is a leader in Industrial IoT & our mission is to increase the efficiency, safety, & sustainability of the operations that power our economy. Our solutions combine hardware & software to bring real-time visibility, analytics, & AI to operations across various industries. Samsaras fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, & London. Our team has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, & Dragoneer.

Samsara is looking for a smart, ambitious Technical Support Representative to help support Samsara's rapidly-growing Internet of Things solution.This person will work a Sunday through Thursday schedule.

Our ideal candidate has a {strong} technical background & experience in a customer-facing role, so a passion for Samsara & the IoT space is important. You will be assisting customers in troubleshooting issues with hardware, software, operating systems, & mobile/web platforms via phone, email, & chat

Our team brings a diverse set of technical interests & experiences, from hacking on Raspberry Pis to home automation, building gaming computers, & even theater lighting. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product & the company. You will also be responsible for championing, role modeling, & embedding Samsaras cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally & across new offices.

This is a full-time position at our newest office in Atlanta, GA.

Requirements:

  • Bachelor's degree (technical field preferred)
  • 0-2 years of experience in a customer-facing role, preferably in a technology environment
  • Experience installing and/or assisting customers with maintaining hardware, software, & web-based applications is a plus.
  • Interest in increasing technical skills through daily interactions, personal development, & guided training.
  • A passion for solving problems & ensuring a positive customer experience
  • Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
  • Strong spoken & written language skills for working with high-value customers & publishing documentation
  • Interest in working in a fast-growing environment with changing responsibilities
  • Able to work flexible hours - nights & weekends
  • Spanish/Bilingual is a plus

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team & ensuring that Samsara is a place where people from all backgrounds can make an impact.

 
 
 
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