The Part-Time Merchant Onboarding Specialist is responsible for supporting Rituals new merchants, post-sale. This person works closely with our sales & city teams to ensure merchants are onboarded in a timely manner by confirming merchant details & providing training to merchant partners to ensure excellent in-store customer experiences.
Overall success in the role involves understanding the more complex aspects of supporting merchants on Ritual - such as menu setup & design, training both technical & hardware, handling objections & building relationships quickly over the phone. This role will also be expected to contribute to process improvement projects to improve overall team efficiency
As a Merchant Operations Specialist at Ritual you will
- Be an expert in Rituals merchant account setup & menu system, including complex features such as marketing programs, & in-store operations
- Build trust & relationships with merchant partners by handling inquiries & request for support in a timely fashion
- Ensure quality is maintained across menus
- Coach & train vendors to provide high quality work product
Were looking for a Merchant Operations Specialist that has
- A Diploma / Bachelors degree or is a current student & is able to commit to 20-30 hours/wk
- Fluency in Cantonese
- Food service or retail experience is desirable
- Experience using Google Sheets / Excel to analyze data.
- Strong communication & objection handling skills.
- Technical problem solving skills
People Youll Work With:
- Fung Ying, Central Operations, APAC
- Martin, Merchant Operations Specialist
- Christy, Merchant Operations Specialist
Ritual delivers more than just an avenue to skip the lunch line - we serve up a true community experience, helping you connect with your social circle & local businesses via seamless technology, all built around what humans love most - food. Founded in 2014 by three serial entrepreneurs, were about a seamless ordering process, helping you discover hidden gems in your community, & connecting with your peers through seamless ordering. We help small businesses thrive in a digital culture with the ease & convenience of push button ordering, while retaining the human connection that makes local shops special. We believe were making a positive cultural impact on a global scale - & our investors do, too: weve raised $127M in funding, helping us bring Ritual to 40+ cities across North America, Europe, Asia, & Australia. Hungry for more? Visit us at https://ritual.co.