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The RealReal // online consignment shop
 
New York City    Posted: Wednesday, April 21, 2021
 
   
 
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JOB DETAILS
 

As a Retail Consignor Specialist (RCS) stationed in one of our stores, you will be working one on one with our consignors, in an appointment based setting, where you will deliver outstanding consignor experience while working with a sense of urgency for resolution.  In this role, the ability to lead with your fashion voice as the first impression of the company will be critical for success & you work to remain on brand & provide a world class experience.  You will establish trust & possess strong written & verbal communication skills to relate to our consignor base & connect with different internal channels. A strong sense of urgency, & roll up your sleeve mentality to help drive results & plan for the future will be important as you will be strategic to understand your clients needs.  As a RCS, your competitive nature along with your obsession of administrative duties will help you drive the key metrics of the business by focusing on the NPS (Net Promoter Score) & the overall number of consigned units. 

What You Get To Do Every Day

  • Provide consistent outstanding consignor experience, in store, for self booked & walk in Drop Off appointments
  • Optimize the consignor experience through personalized service
  • Demonstrate active listening & evaluation skills to qualify & nurture consignor relations
  • Evaluate prospects against established criteria; routes prospects to the appropriate sales channel
  • Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm & collected
  • Punctual, reliable & a team player to work alongside our Store teams
  • Safely handle & care for all luxury items in-store, from men & womens clothing, jewelry, watches, home & art pieces
  • Effectively manage individual store consignor base 
  • Focus on up-selling all categories of product accepted (Womens Fashion, Mens Fashion, Fine Jewelry & Watches, Art, & Home)
  • Responsible for setting consignor price expectations
  • Carefully review & process all items for shipment to ensure they are cataloged & up to our very high-quality standards
  • Leverage strong consignor relationships to gain referrals for new consignors to pass to Luxury Manager (TBD on if they get referral goal)

What You Bring To The Role

  • 1+ years of work experience in luxury
  • Bachelors Degree in Fashion, preferred
  • A strong sales ability paired with entrepreneurial spirit
  • Self-motivated
  • Ability to master multiple technical devices & systems
  • Ability to communicate clearly, listen thoroughly & respond quickly
  • Possesses a strong attention to detail & great follow up skills
  • A desire to work with people, & an understanding of excellence in customer service
  • A professional appearance & demeanor
  • Basic understanding of brands & artists
  • Commitment & curiosity towards expanding expertise in fashion, fine jewelry & watches, & fire art & home
  • Physical demands/environmental conditions
  • Ability to lift & move merchandise up to 25lbs
  • Flexible working hours, Weekends required

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe & reliable platform for consumers to buy & sell their luxury items. We have hundreds of in-house gemologists, horologists & brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's & men's fashion, fine jewelry & watches, art & homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off & direct shipping. We do all of the work for consignors, including authenticating, using AI & machine learning to determine optimal pricing, photographing & listing their items, as well as handling shipping & customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts & receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

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