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Warby Parker // boutique-quality eyewear retailer
Engineering, Full Time    New York City    Posted: Wednesday, October 02, 2019
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Warby Parker is on the lookout for a driven Software Engineer, Customer Experience to join our collaborative Technology team. In this role, youll help us develop & enhance our customer contact & relationship management software. Your work will involve building reliable, high performing applications that provide our team with a great user experience & enable them to deliver amazing customer support. Our ideal candidate is well-versed in third-party integrations & can aptly build out RESTful APIs for third-party consumption. Sound cool? Read on!

What youll do:

  • Design, develop, & deploy innovative solutions for challenging problems in support of our Customer Experience team
  • Build solutions & integrations that enable our Customer Experience team to perform their jobs effectively & without friction
  • Partner with stakeholders to define technical solutions & propose improvements to our Customer Experience systems by building new features & adapting existing ones
  • Participate in code reviews & help maintain high standards of code quality
  • Deliver limited-defect products through ubiquitous test automation
  • Collaborate with other members & leaders within the Technology team to refine best practices & processes

Who you are:

  • Backed by at least 4 years of professional programming experience, including time at a rapidly growing e-commerce or technology organization
  • Driven by a strong understanding of software engineering principles & fundamentals, like data structures & algorithms
  • Proficient in at least one programming language (e.g., Python, Go, Java, or C++)
  • Knowledgeable about modern relational databases, such as PostgreSQL, Oracle, or MySQL
  • Experienced in agile development & continuous delivery
  • An eloquent & empathetic communicator (both online & in person!)
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

  • Experience with AWS
  • A working knowledge of Linux or other UNIX systems
  • Experience with systems pertaining to customer relationship management (CRM), customer contact (eg. IVR, chat, multi-channel communications), & self-service

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels & designing our frames in-house, were able to offer top-quality glasses & sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.
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