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Outset Medical // improving patient care experience
 
San Jose, CA    Posted: Thursday, September 30, 2021
 
   
 
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JOB DETAILS
 

Company Overview

Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost & complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients &  operationally simplifies it for providers. Tablo serves as a single enterprise solution that can be utilized across the continuum of care, allowing dialysis to be delivered anytime, anywhere & by anyone.  The integration of water purification & on-demand dialysate production enables Tablo to serve as a dialysis clinic on wheels, with 2-way wireless data transmission &  a proprietary data analytics platform powering a new holistic approach to dialysis care.  

Position Overview

This position will be an owner of customer order management.  This includes but is not limited to new account set up, order processing & execution, RMA processing & execution, customer master management, & responding to all customer product ordering inquiries.

This role will also partner with the broader Outset capital sales team & logistics team to ensure purchase orders are processed in a timely manner & shipped accurately to our customers. This will include orders for Tablo systems, consumables, & other items as needed.

Responsibilities/Functions

  • Ensure all customer account information is accurate & up to date
  • Partner with Finance team to ensure all critical customer/order data ties out to provide timely & accurate revenue recognition
  • Set up new accounts as needed through CRM (Salesforce.com)
  • Assist with the COR (Customer Onboarding Process)
  • Process customer purchase orders for consoles, treatment supplies, & other items as needed
  • Process RMAs/returns
  • Work with the Outset Logistics team to provide shipping information for customers
  • Manage customer reorder process on accessories & disposables
  • Understand & comply with all SOX requirements

Requirements/Qualifications

  • High School Diploma/GED Certification College graduate preferred
  • 2+ years of customer service experience
  • Strong verbal & written communication skills
  • Experience with CRM systems (preferably Salesforce.com)
  • Excellent problem solving skills
  • Friendly, energetic & personable attitude
  • Ability to be flexible & adapt to changing business needs
  • Medical device experience is a plus
 
 
 
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