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Pendo // platform for product experiences
 
Raleigh, NC / New York City / San Francisco, CA    Posted: Thursday, May 27, 2021
 
   
 
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JOB DETAILS
 

The Pendo Success team is hiring an Enablement & Education Manager to ensure our Pendo Customer Success, Professional Services, Customer Education, & Support teams have the skills, tools, & knowledge they need to deliver an ideal customer experience. 

You will report to the Director of Education in our Success organization & work to create an environment that increases the knowledge & skillset of the Pendo Success team. The ideal candidate is experienced with high-growth SaaS environments & experience in internal enablement across a quickly-growing base of employees.

This is a unique opportunity to join a high-growth startup & be part of the Success Education department.

Responsibilities (what youll do):

  • Create effective training & enablement programs spanning a wide degree of topics
  • Prepare & source educational materials related to multiple Pendo products
  • Prepare & source education materials related to effective delivery & customer interactions
  • Prepare & source education materials related to modern product management practices
  • Conduct seminars, workshops, & individual training sessions
  • Act as a skills-based coach for customer-facing individuals & teams within Success
  • Encourage, evolve, & track course participation & completion
  • Report progress on skills development & needs across roles
  • Solicit feedback from leaders & learners to evolve content & learning strategies
  • Liaise cross-functionally with Pendo leaders & align to learning goals

Experience (what you have):

  • 3-5 years providing guidance, mentoring, & training delivery
  • Excellent time management & organizational skills
  • Ability to facilitate small & medium-sized groups effectively
  • An understanding of modern learning principles & practices
  • Ability to thrive in a fast-paced environment & demonstrate excellent communication skills
  • Strong experience working with cross-functional teams to achieve common goals
  • Proven track record of strong delivery & execution in a high-growth SaaS environment
  • Experience working across multiple countries & geographies

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads & hearts to build something they wanted but never had as product managers -- a simple way to understand & attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital & Meritech. You will gain experience in a diverse & exciting set of technologies & clients & have a real impact on Pendo's future. Our culture is passionate, dynamic, & fun.

EEOC

We are an equal opportunity employer & believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities & perspectives.

Accessibility

Pendo is committed to working with, & providing access & reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly & confidentially, as practical & permitted by law.

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