Rithum is the worlds most trusted commerce network, accelerating how brands, suppliers, & retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands & retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings & enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, & delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As Director of Content & Communications, you define & execute a comprehensive content strategy that fuels demand generation, public relations, & thought leadership. You are responsible for combining strategic vision with hands-on leadership to ensure impactful content & communications that align with business objectives & resonate with target audiences.

Responsibilities

• Evaluate existing assets & architect a content strategy that spans the marketing funnel, driving engagement across channels, including the website & social media.
• Oversee high-impact content creation, including whitepapers, blog posts, case studies, & executive communications, to drive pipeline growth & brand affinity.
• Align content with lead-generation efforts & go-to-market plans in collaboration with demand generation, product marketing, & sales teams.
• Incorporate SEO optimization into content strategies to ensure discoverability & drive traffic growth.
• Emphasize localization or personalization of content to cater to global or segmented audiences.
• Define & lead clear business-impact targets for content strategies.
• Monitor content performance across channels, leveraging content performance platforms (e.g., Marketo, Google Analytics) to optimize for engagement & effectiveness.
• Implement KPIs to measure content impact, engagement, & ROI.
• Drive thought leadership initiatives, including PR & media outreach, to amplify the companys brand presence & position it as an industry innovator.
• Foster relationships with press, analysts, & influencers to deliver consistent, impactful storytelling.
• Proactively identify emerging industry trends to position the company as a forward-thinking leader.
• Oversee executive communications, including keynote speeches, thought leadership articles, & high-stakes presentations.
• Lead & mentor a team of content & communications professionals, fostering a culture of collaboration & innovation.
• Establish workflows to ensure the timely delivery of impactful content.
• Promote scalable content practices by leveraging templates & AI tools without compromising creativity.
• Demonstrate budget management experience to effectively oversee content production costs or PR/marketing budgets.
• Build strong relationships with internal & external stakeholders, including executives, clients, & partners.
• Maintain content governance to ensure consistency & high standards across the organization.
• Collaborate closely with customer success teams to create customer advocacy stories or case studies

Qualifications 

Minimum Qualifications  

• 10+ years of marketing & communications experience, with at least 3 years in senior roles within high-growth SaaS or technology companies.
• Proven expertise in content strategy & creation, with a strong track record of developing materials that drive demand & align with marketing objectives.
• Exceptional storytelling & communication skills, including experience crafting executive-level presentations & thought leadership content.
• Demonstrated ability to collaborate cross-functionally with product, sales, & customer success teams.
• Familiarity with AI tools & automation platforms for scaling content production.
• Experience managing cross-functional global teams, especially for SaaS companies operating internationally.

Preferred Qualifications 

• Bachelors degree in marketing, communications, journalism, or a related field; an MBA is a plus.
• Experience in agency settings or SaaS industries, with exposure to high-velocity & enterprise go-to-market motions.
• Knowledge of Account-Based Marketing (ABM) practices to align content with enterprise sales efforts.
• Experience with rebranding efforts, particularly during periods of transformation or expansion.

What its like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, & curious minds.

As part of the Rithum team, you are valued, supported, & included. Guided by a transparent culture & accessible, approachable leadership, we offer career opportunities aligned to your ambitions & talents. To ensure work & life balance works for you, we also offer an array of resources to support you & your families, including comprehensive benefits & wellness plans.

At Rithum you will:

• Partner with the leading brands & retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, & wellness days.
• Receive industry-competitive compensation & total rewards benefits.

Benefits 

• Medical, dental & vision benefits: Affordable health care plans & company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, & a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, & hospital indemnity insurance
• Pet insurance
• Legal assistance & identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, & Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture & supplies
• Culture & team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We celebrate diversity & are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants & teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, & business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort & accessibility are important to us, & we're here to ensure a seamless experience as you explore opportunities with our team.