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Braze // lifecycle engagement platform for brands
 
New York    Posted: Saturday, February 15, 2020
 
   
 
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JOB DETAILS
 

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100 Magazines 2019 Best Places to Work, & Crain's 2019 Best Places to Work in NYC lists.

WHAT YOU'LL DO

  • As a program manager on the customer education team, you will develop our certification course program into a best-in-class learning learning tracks, consisting of multiple learning formats, to boost customers toward mastery of cross-channel marketing & improve customer experience with new face-to-face touchpoints & learning methods.
  • In bringing many different types of clients into the room for training, we hope to also cultivate the next level of community building at Braze. Having an open dialogue about challenges & also walking through hands-on dashboard practice, we aim to strengthen the strategic approach & build confidence around the execution.

Responsibilities:

  • Developing the Braze Certification Program; Taking it from 2 tracks/4 courses to a fully fleshed out learning program with multiple tracks
  • Helping with certification program expansion into Asia
  • Logistics: Booking venues for trainings, ticketing/payment processor, working with marketing/success on communication plan
  • Help ideate on new educational programs: Custom content packages, Cert courses for Partners, exploring webinar format, etc.
  • Creating & managing long term goals
  • Developing a budget & operating plan
  • Developing an evaluation method to assess program strengths & identify areas of improvement
  • Writing programs proposals
  • Producing accurate & timely reporting of program status throughout its life cycle

WHO YOU ARE

  • You have at least 3+ years experience training people on SaaS products
  • You have a passion for planning, living in the details, & rolling out ambitious projects. You enjoy working across teams to communicate & execute company-wide initiatives
  • You are data-driven & always measure progress
  • You're not afraid of technical details
  • You take & give feedback constructively, in a supportive way
  • You are a self-starter. Driven, meticulous, & communicative.

Abilities required:

  • Program planning/rollout
  • Project Management
  • Experience creating a syllabus or educational program, ideally involving digital tools

BONUS:

  • Instructional Design, Research, Writing or anything else that contributes to creating learning content
  • Experience in marketing technology

-Bring samples of previous programming work

-Be prepared to present to a group of people during the interview process

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work & life
  • Free daily lunch & fully stocked kitchen with snacks & beverages
  • Excellent medical, dental, & vision coverage for you & your dependents
  • Life insurance, commuter benefits, & parental leave plans
  • Collaborative, transparent, & fun loving office culture

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

If you are a California resident subject to the California Consumer Privacy Act,click hereto understand how Braze processes your personal information & how you can exercise your rights.

 
 
 
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