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1stdibs
online marketplace for beautiful things
 
New York City - Astor Place    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

Our international business is growing rapidly & we are seeking a Marketplace Trust Associate to join our UK team, based in Wyboston Lakes in Bedfordshire.

This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. This position is designed for a new/recent graduate or post-graduate professional with 1-3 years work experience.

What youll do

  • Execute & help to refine fraud prevention & order triage activities
  • Review & respond to customer disputes, including chargebacks
  • Serve as a point of escalation for front-line teams, including Support
  • Interpret & enforce 1stdibs policies for buyers, dealers, & internal 1stdibs teams
  • Develop & execute internal & external processes for responding to policy violations
  • Contribute to the development of policies & features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs

What youll bring

  • 1-3 years professional work experience
  • Experience and/or interest in fraud prevention, investigation, or risk management in e-commerce
  • Excellent verbal & written communication skills
  • Web savvy with strong analytical & research skills
  • Exceptional judgment & critical thinking skills
  • Can set work priorities in ambiguous & rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Experience with luxury goods is a plus
  • BA/BS degree
  • Flexibility to work a weekend shift is a plus

1stdibs is the worlds largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers & consumers to find antiques, vintage & contemporary furniture, jewelry, vintage fashion, & fine art.

Backed by Benchmark Capital, Index Ventures, Spark Capital, & Alibaba Group, 1stdibs is led by a team of expert curators & seasoned internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, & Twitter.

 
 
 
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