We are seeking passionate, customer service focused, positive & hard-working individuals with a love for health & fitness & an excitement for Peloton. We are looking for someone with excellent interpersonal skills whose main focus is creating an environment whereeveryone feels welcome. You will be working in our West Village (Tread) location.
WHAT YOU'LL DO:
- Provide high-level customer service & hospitality to clients
- Check clients in & provide studio tours for first timers
- Maintain a positive attitude & take initiative
- Effectively book, cancel & reschedule classes for clients
- Respond to all customer feedback through our online system, Zendesk
- Work with other departments to ensure smooth transitions between classes
- Provide a clean & organized work environment at the Front Desk
- Maintain product knowledge for the studio & keep updated about the brand
- Answer phone calls quickly & assist with any inquiries over the phone.
- Must have customer service experience
- Must have the ability to prioritize & multi-task within a fast-paced environment
- Must be willing to initiate tasks & perform duties without direction
- Must have excellent communication skills & be able to work with a wide range of personalities
- Must have outstanding customer service & problem-solving skills
- Must have a positive, can-do attitude
- Must have a friendly & professional phone & email etiquette
- Must have the flexibility to work a non-traditional schedule
- Must be able to work in a fast-paced environment
- Must be able to kneel, bend, reach, climb & stand for long durations of time
- Must be able to lift / carry a minimum of 30 lbs.
Founded in 2012, Peloton is an innovative tech company that brings members the best workouts possible, all from the convenience of their own homes via the Bike, Tread & iOS App platforms. Peloton uses technology & design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.
Peloton believes in taking risks & challenging the status quo by continuously innovating & improving. We put our users, members, & customers first & we obsess over every touch point of the member experience be it the studio, product or showroom. We like to hire the best & encourage all our associates to be Pelotons brand ambassadors. Most importantly, we know that together we go far.