Do you thrive in a fast-paced, dynamic environment? Do you enjoy meeting new people & solving problems? If so, read on...
CIC is looking for an ambitious, early career person to support clients at our expanding location in Philadelphia. This is a great opportunity for someone with a minimum of three years of work experience who has an interest in a long-term role & opportunities to manage in the future.
ABOUT CIC PHILADELPHIA
CIC Philadelphia is located within uCity Square at 3675 Market Street, alongside our local partner, the University City Science Center, as well as our Cambridge-based partner, BioLabs. At 3675 Market, CIC & BioLabs offer world-class office & lab facilities, while the Science Center supports its nationally recognized technology commercialization programs such as QED, P1V & the DHA, as well as new programs focused on mentoring, funding, strategy development & resources to accelerate businesses from idea to IPO & beyond.
The partnership between CIC, the Science Center, & BioLabs strengthens our collective ability to serve Philadelphia's startups & serial entrepreneurs. Together, we aim to catalyze & accelerate innovation & entrepreneurship in Greater Philadelphia.
Founded in 1999, CIC's mission is to improve the world by helping exceptional entrepreneurs innovate better & faster. We offer carefully curated working environments that combine private, secure offices alongside shared amenities in locations across Boston, Cambridge, Miami, Philadelphia, Providence (2019), Rotterdam, St. Louis, & Warsaw & are growing into other cities, within the US & abroad. We currently serve 2000+ startups, growth companies, & branches of larger organizations, representing for-profit, mission-driven, & non-profit sectors across a wide array of industries. The spaces are purposefully designed & built for innovation, featuring tailored workspaces such as biotech & robotics laboratories, & bring together frequent, large gatherings of the best & brightest innovators & entrepreneurs.
CIC currently has over a million square feet of space under lease & is actively pursuing campuses in additional cities globally, including Dublin, Tokyo, Bilbao, & Sydney, with plans to grow to 50 cities over the next 10 years. We pride ourselves on displaying a high degree of care & accuracy in everything that we do, & we work to ensure that our clients thrive every day that they are in our space. We believe that our ability to support world-changing entrepreneurs is only as good as the people who make up our teams, & as such we are looking for people who are interested in contributing to--and improving--the way we work.
We invite you to explore all our openings & learn more about our teams here.
THE IDEAL CANDIDATE
We are very much a part of the innovation community we support, & our work continues to grow at local, national, & international levels. As a member of our Relationship Management & Sales Team, you have the luxury of selling a product & service that has a great reputation, & which almost sells itself.
We seek someone with a unique combination of skills & style to consistently represent CIC to prospective companies & support a portfolio of current clients at the highest levels of service. If you are articulate, ethical, think critically, & understand the nuances of effective communication, this might be the perfect fit.
As our ideal candidate you are:
Committed to work you consider mission based. You see your work as an opportunity to make a powerful contribution to a larger effort.
Able to own & manage your multiple tasks & get the details right, all within a dynamic environment. You are able to pivot between multiple priorities, & can rise to the challenge meeting changing expectations.
Capable of fostering & maintaining positive working relationships with clients, colleagues, building management, & vendors. You are a true team player.
Comfortable working with everyone, you treat everyone as an equal.
Demonstrably successful in the work you have performed so far, & you have learned difficult lessons that only challenging times or failure can teach.
An independent worker, & you communicate effectively with team members & clients alike, & can ask for help when faced with uncertain situations.
Personable, happy to help others, & naturally drawn to a very busy, ever-evolving environment.
Conversationally fluent in foreign languages (strong plus!)
GENERAL OVERVIEW OF RESPONSIBILITIES
As a Relationship Manager you will serve as a member of the CIC Sales Team & work with prospective clients to determine if CIC is the right place for them to start their business. As part of the Philadelphia Relationship Management team, you will provide general support to your team by helping to address daily inbound inquiries from prospective clients via email, phone, or in person inquiries. You will manage a client portfolio of approximately 20-40 companies & provide oversight to assist clients in getting the most out of their experience at CIC. For example, as a client's business evolves, so too does their need for office space, & you will be responsible for helping them find the right solution.
As part of the work of supporting our clients' experience of CIC, you will also assist with various types of general support including: daily administrative tasks such as tracking details related to client contracts & monitoring & updating insurance requirements; provide support to CIC's operations teams when situations arise that do not require direct Relationship Manager decision-making or advisement; & lead tours for prospective clients & informational groups, such as students or visiting delegations. Overall, you will be a resource for building relationships within the community & a partner for resolving complex situations with other staff members & clients alike.
Minimum of a bachelor's degree, or equivalent experience.
At least three years of professional experience, ideally in client-facing roles.
Excellent verbal & written communication skills.
A natural interest in helping/supporting others.
ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy & supported. Some of the benefits of being here include:
Fun people in a dynamic space. We pride ourselves on finding driven & bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
Personal growth. This is a great opportunity to learn & develop skills within the epicenter of the innovation community at a growing company while contributing to a new site by helping hone existing practices & processes & creating new ones.
Contributing to a developing site by helping hone existing practices & processes, creating things from scratch, & building out new initiatives specific to Philadelphia (e.g. wellness, arts, coding school, etc.)
Access to Venture Cafe Philadelphia, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.
Did we mention a great environment? Expertly designed workspace that inspires innovation & community in a great neighborhood in Philly.
Starting compensation is $50,541 per year plus 100% of the cost of a premium healthcare & dental package, long & short-term disability, life insurance, 401k matching after the first year of employment (must be 21+), & three weeks paid vacation plus twelve holidays from the start (more with seniority). Annual reviews with raises significantly above the national average every year for those on track with strong performance.
CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions & experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.