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Plaid // democratizing financial services thru tech
Design, Full Time    Remote (US & Canada only)    Posted: Monday, April 18, 2022
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We believe the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools & infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo & SoFi, several of the Fortune 500, & many of the largest banks to make it easy for people to connect their financial accounts to the apps & services they want to use. Plaid's network covers 11,000 financial institutions across the US, Canada, UK & Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London & Amsterdam.

Plaid's Design Operations team plays a critical role in scaling our centralized Design function including Brand Design, Product Design, Research, & Design Systems. We're looking for a hands-on manager to recruit, grow, & lead a team of Program Managers & Producers, & drive execution against our mission to make it easy for designers to do their best work. 

As Design Operations Manager, you'll partner with Design Leadership & collaborators in EPDS Operations to foster the people, practices, & processes that drive a healthy Design organization. The scope of Design Operations today includes tooling, vendor management, design process, planning, project management,  & community programming. Initially as a manager of 3 individual contributors, you'll take a player-coach role to drive the most strategic components of Design Operations (strategy & planning, budget allocation, leadership meetings, & high-level execution systems), & as your team grows, you'll dedicate your time to full-time people development. 

In this role, you'll report to a centralized, craft-driven EPDS Operations team responsible for the efficacy of our PDLC & SDLC. You'll act as the voice of Design in company-wide operational discussions & decisions, & own components of Plaid's PDLC.
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