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Via // on-demand transit
 
Engineering, Full Time    Jerusalem    Posted: Thursday, December 10, 2020
 
   
 
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JOB DETAILS
 

We are looking for a Tier2 Technical Support Engineer to join our team. The ideal candidate will have experience & strong technical background, hands on capabilities & pation to solve customer & partners problems & make it work.

What You'll Do 

  • Troubleshoot & fix technical issues on complex systems with a wide range of different services 
  • Establish, manage & lead support know how, issue resolution capabilities & customer problem solving
  • Coordinate & Reply to customer escalation with the relevant R&D team & operations departments
  • Work with Partner Success team on their escalations 
  • Track, follow & improve SLA & KPIs

Who You Are 

  • 3+ years of experience in technical support
  • Hands-on experience with different operating systems, linux is preferred
  • Scripting in Bash/Python for management & automation tasks like: configuration gathering, upgrades, log-parsing & analysis is a great +
  • Solid experience & knowledge with Cloud & SaaS environment
  • Experience with the following: Kubernetes, AWS, Git, Jenkins
  • Vast Networking  understanding & ability to diagnose issues related to: DNS, connectivity, VPN
  • Multitask, hands-on problem-solving, methodical, organized, & process oriented 
  • Can do attitude,great communication skills, creative & strives to solve problems
  • Fast learning skills & passionate about adopting new technologies
  • Great team player


Were Via, & we build technology that changes the way the world moves. Our guiding principle is simple: we know that the future of transportation is safe, dynamic, shared public mobility the kind that reduces carbon emissions across congested cities, complements existing transit infrastructure, & provides everyone with accessible, efficient, & affordable ways of getting around. Through intelligently designed operating systems & sophisticated routing algorithms, we build localized & customizable solutions for each & every one of our global partners (100 & counting, last we checked)

Long story short: were very proud to be championing the transportation evolution of cities around the world & modernizing mobility. Ready to join the ride?

Via offers above market compensation packages & benefits, including equity, health insurance, & relocation assistance.

Via is an equal opportunity employer.

 
 
 
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