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Because you belong at Twilio

The Who, What, Why & Where

 Twilio is looking for a Compliance Program Manager to join our Customer Trust team. If youre someone who is passionate about executing strategy, working cross-functionally & navigating the complexities around compliance, wed love to hear from you! Were looking for a strong communicator to both technical & non-technical audiences. Your role is critical in working with a customer-facing teams to support customers in their compliance efforts. 

 

Who?

Twilio is looking for a Compliance Program Manager who lives the Twilio Magic & has a demonstrated track record of leading cross-functional projects or operations. They also have:

  • You have exemplary verbal & written communication; able to communicate across all levels of an organization, as well as customers
  • You have previous experience working on compliance & technology projects.
  • You anticipate risks, explore contingencies, & provide effective escalation management.
  • You pride yourself on your adaptability, & thrive in a fast-changing environment.
  • You are a leader thats driven by helping the teams you support do their best work.
  • Experienced in best practices of project management in an Agile environment.
  • Ideally 5-10 years of relevant experience.

What?

As the Compliance Program Manager, you will live the Twilio Magic Values:

BE AN OWNER:

  • Lead & manage the execution of the phone numbers compliance strategy
  • Own customer-facing communications around compliance, ensuring that they are clear, informative & timely. 
  • Communicate clearly & effectively with stakeholders on status & critical issues on an ongoing basis.

WEAR THE CUSTOMERS SHOES:

  • Capture qualitative & quantitative feedback from a representative customer population via the partnership with the CSM team.
  • Analyse current processes & tools to identify opportunities to improve efficiency, ease of use, & clarity of information for end users.
  • Build broad stakeholder consensus on how to best serve customers & approach problem solving related to compliance.

DRAW THE OWL:

  • Lead meetings with customer-facing teams responsible for working with customers through their compliance challenges.
  • Contribute to the definition, development & tracking of effective metrics around compliance.
  • Collaborate with Twilios product to help create & scale our offering & make customers wildly successful.

RUTHLESSLY PRIORITIZE:

  • Drive strategic cross-functional alignment conversations & decisions by closely partnering with product, operations, legal & support.
  • Escalate urgent issues appropriately & drive them to closure in a timely manner.
  • Able to block & tackle, run things to ground, & protect the teams while making sure theyre responsive to the needs of the business.

 

Why?

Twilio's mission is to fuel the future of communications. We do that by focusing relentlessly on building the most robust, programmable, customer-centric communications platform on the planet. Twilio daily reaches more than 5 million developers globally & every month, billions of voice & video calls are made & billions of messages are exchanged using our platform. We are in the middle of an incredible transformation of communications. Both consumers & businesses are changing how they communicate using new methods that are at the same time more delightful & much more powerful. We believe communications are at the heart of trustworthy interactions between people. In a more privacy & security focused world, Twilio is committed to ensuring that we have trustworthy customers on our platform & were able to propagate that trust into the ecosystem. This way Twilios customers remain compliant & have the most engaged & relevant communications on the planet.  This is a unique opportunity for a program leader to take ownership of an essential part of our strategy & help take Twilio to the next level.

Where?

This position is a remote position (work from home) with at least 10% travel expected both domestically & internationally.  When visiting our offices, you will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands & more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture where everyone is able to do & be the best version of themselves. 

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

 
 
 
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