Commercial Field Service Technician at Peloton In Austin

ABOUT THE ROLE

The Field Service Technician is responsible for delivery of premier customer service & product repair to Peloton Commercial customers. The Field Service Technician position will exercise considerable independent discretion & judgment to support & service World Class Fitness Products including; Cardio, Strength, Video & Networked systems. We are looking for someone that will be a face of the company to our customers. The role will be providing a high level of customer care & technical troubleshooting to resolve product & customer issues at customer locations.

The technician provides technical assistance to other servicing agents & end users. Install, troubleshoot, analyze & repair Precor fitness & entertainment equipment. Ensure a sound working relationship with customers in a defined territory. Utilize Computer Dispatch System for timely, detailed, accurate record keeping. Position reports to the Regional Customer Service Manager.

YOUR DAILY IMPACT AT PELOTON

%	Essential Job Function
25%	Independently isolate & resolve issues raised by Precor customers. Follow all safety protocols in the process of diagnostics & repairs Insure detail accurate & timely documentation of diagnostic steps & repair actions.
10%	Manage your own appointment schedule with customer following dispatch from Home Office.
10%	Directly interface with all levels of customer's organizations on a wide range of product topics.
5%	Install new equipment and/or modifications. Update customer records in CRM system as work is completed
20%	Perform preventive maintenance checks & adjustments. Complete a detailed report for the customers record & to be included with service case record.
5%	Provide technical support to customers on-site or remotely as needed to resolve issues.
5%	Advise or train customer on proper operation, maintenance of their Precor equipment.
10%	Provide detailed reporting on equipment problems in the field.
5%	Maintain a prescribed inventory of spare parts. Maintain provided electronic inventory files to insure accuracy of on hand inventory
5%	Maintain company supplied vehicle in good working order.
100%	Total

YOU BRING TO PELOTON

Education:

Associates Degree in Electronics, Technical School Degree as Electronics Technician, or equivalent exeprience

Experience & Skills:

12 months as a Field Service Technician, preferably working with Fitness equipment or products of equivalent or greater complexity.
Must have & maintain a current valid drivers license with a good driving record.

COMPETENCIES

Customer Focus solicits & uses feedback for continuous improvement. Strives for quality & excellence.
Accountability takes a no excuses approach to making things happen. Takes responsibility for own actions & results.
Teamwork Actively assists to move the team toward the completion of goals
Communication Skills Effectively expresses ideas & thoughts verbally & in written form.
Collaboration - Establishes collaborative relationships to achieve objectives

WORKING ENVIRONMENT

Daily local travel is required (Austin, TX area)
Working around customer's schedules will require flexibility of working hours of both start & end times during a typical work period.
Equipment to be serviced will be located in Public corporate & private fitness centers. Occasionally it will necessary to service equipment in private residences
Moderate computer use / data entry
Must be able to lift up to 70 lbs.

PHYSICAL REQUIREMENTS

Moderate physical effort in corporate & commercial Fitness center environment. Lifting of parts / products is required.The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

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