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As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Team Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers & merchants) & solving their strategic problems focused on improving performance & profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational & macroeconomics, VCA drives high impact & tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams & the Center of Excellence (COE) team which provides expertise in specific industry or functional verticals (Digital, Risk, Business Solutions & Acquiring)

What a Manager, Digital, Visa Consulting & Analytics does at Visa:

Working with the Digital SME Lead, the Manager will be responsible for significant components of client consulting engagements, & in some cases end-to-end delivery of these engagements, within the digital vertical. Typically, this will involve the Manager interacting with the client team, gathering & managing project inputs, analyzing data to form conclusions & recommendations, developing & presenting compelling project reports & working with clients on executing recommendations.

Usually, 2-4 months in duration & running in parallel, potential projects could include payment strategy review & roadmap design, digital payments wallet assessment & launch, mobile banking App review & enhancement. It would also include driving digital engagement on client portfolios powered by Visa's data, collaborating closely with the data science teams on building data driven solutions to drive digitization & growth of payments with clients, development of industry landscape evaluations & best practices.

The Manager will be responsible for supporting the Digital Practice team in identifying potential clients' business pain-points & areas for strategy & process improvement, thereby defining project scope deliverables & revenue opportunity to sell-in client engagement projects & building new practice solutions.

  • Contribute to the development of VCA's Digital consulting offerings & engagement delivery in Asia Pacific to help Visa clients protect & grow payments across digital channels
  • Prepare client proposals & project plans, identifying dependencies, roles & responsibilities, scope & deliverables
  • Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks
  • Conduct industry research, drawing on Visa & partner resources as well as colleagues to identify global best practices & distill insights relevant to the client problem at hand
  • Continuously build knowledge, surfacing new insights & producing thought leadership pieces that contribute to practice development
  • Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements & more broadly
  • Support Thought Leadership projects on the future of payment to our clients & partners
  • Support Digital VCA solutions & support the development of Global Digital solutions, capabilities & credentials.

Why this is important to Visa

With a rapid change in the payment landscape, new regulations around Open banking & Open data, new bank licenses & emergency of new fintech players - the payment ecosystem is rapidly evolving & our clients are looking to Visa as the payment experts to help them navigate through the opportunities & challenges that these changes pose. Visa with its global reach & clients across regions is seen as to be best placed to assist our clients sharing global trends & best practices as they try to solve strategic business problems & drive growth in payments through digitization. A new role within the COE, we are looking for an individual to join us as Manager - Digital. Reporting directly to the Digital Practice SME. The role will support & deliver projects across the AP region & will work on consulting engagements for Visa clients in driving client's payments roadmap & digital strategies, enabling growth of digital payments & experiences, using the power of Visa data & analytics to solve clients pain points & solve business issues for our clients including advising on growth partnership, product strategies, banking experience.
These consulting engagements will help Visa clients address challenges & opportunities related to Digital customer engagement & Digital transformation. Consulting engagements will allow Visa clients define strategic directions, enhance channels & improve infrastructure & servicing.


What you will need:

The ideal candidate will have already accumulated some consulting experience & will be curious about the payments industry & keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end & relishing the opportunity to work closely with clients to influence their future performance.

Essential specific skill-set & experience required:

  • Minimum 8 years' relevant experience in consulting, corporate strategy, or business management
  • Superior analytical & problem solving skills, with demonstrated intellectual & analytical rigor
  • Strong team orientation, collaborative, diplomatic, & flexible, able to work effectively in a matrixed organization
  • Excellent presentation skills, including strong oral & written capabilities
  • Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
  • Experience in & passion for the power of analytics to inform & drive strategy & tactics, & proven ability to generate insights from data
  • Strong commercial acumen, with experience in working on business/value cases that prove ROI
  • Strong detail orientation, ensuring the highest level of quality/rigor in reports & data analysis
  • Some experience in payments and/or financial services & banking
  • Exposure to customer experience design (using human centered design / design thinking)
  • An understanding of statistical analysis, modeling, scoring schemes, etc
  • Strong undergraduate academic accomplishment
  • Willingness to travel (35%+)

What will also help:

Direct relevant experience in consulting roles & or payment / technology firms
High comfort & experience with & knowledge of payments landscape, ecosystem players & solutions

Projects you will be a part of:

The nature of projects this role would play a key role in are varied. To list a few, this would include:

  • Review & define our client's Payment Strategy
  • New product & experience development for clients
  • Driving digital adoption & engagement on client portfolios
  • Evaluation of client mobile app functionality, benchmarking & recommendations
  • Building thought leadership & global best practice materials
  • Partnering with Visa Data science team to brainstorm & build high impact scalable client solutions leveraging the power of Visa data to solve for key Client business issues
Additional Information

Think you have what it takes?
If you're interested in a career that will surprise you - get in touch with Visa today.

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