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Blenheim Chalcot // venture builders & invest funds
 
London    Posted: Friday, September 24, 2021
 
   
 
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JOB DETAILS
 

Partnership (Account) Director, EMEA

ABOUT HIVE LEARNING

Hive Learning is on a mission to disrupt corporate learning; a pursuit that is more relevant now than ever
before, as face-to-face training is mostly impossible but most traditional online systems are grey, boring... and
frankly rubbish if you ask us! Our magic? Peer learning. All the stuff that makes social media addictive and
more - we are all about creating behaviour change by getting communities to drive daily habits together. We
are making learning exciting & modern. We help workforces all over the world build cultures of learning,
inclusion, collaboration & innovation. Our apps, content & activation teams help millions of people learn
together every day.

We are proud to work with the likes of Pepsico, Jaguar Landrover, Deloitte, Barclays, Boots, two of the worlds
top business schools & multiple world-leading sports organisations & not-for-profits like Shout and
Place2Be.

Were backed by Europes leading venture builder, Blenheim Chalcot, & founded by legendary Rugby
World-Cup-winning coach Sir Clive Woodward. And were a team of 50 people (all working remotely right
now!) spread across London, New York & many places in between.

And now, thanks to new client growth, were looking for people who share our passion to help our clients
rapidly accelerate culture change in their organisations so they can continue to grow & help their people
grow with them.

At Hive Learning, our products are striving to create a more equitable world. And for that reason, we take
diversity & inclusion seriously in our hiring processes too. We are committed to building a team that
represents a whole host of backgrounds, perspectives & skills & were proud to be an Equal Opportunity
Employer. We strongly encourage candidates of all different backgrounds & identities to apply. If this job
speaks to you but you're not sure you have the "right" experience, we'd encourage you to apply anyway and
tell us why you'd be great here in your cover letter.


THE OPPORTUNITY

This is a management role & senior commercial team position. It would be well suited to an individual that
has experience managing large corporate accounts & senior stakeholders within them. That said, were open
to hearing from you if you have taken a different path, for this role we need you to be comfortable acting as a
peer to senior stakeholders (e.g. Director level HR professionals) & have a strong commercial awareness.

Its important that you have a passion for delivering great customer outcomes, are highly adaptable, & love
the idea of working in disruptive tech & solving hard problems. The role involves strategic thinking and
consultancy paired with account management & solution development. As a Partnership Director, you will
report to our Head of Partnerships EMEA & be joining an energetic, supportive team with a proven track
record of delivering high impact & value to our clients.

In this role you will be given a number of accounts to lead & manage 1-2 Customer Success Managers to
work across them with you. The Partnerships & Customer Success teams are one of the most important
teams in our business as they fuel our growth by ensuring customers have a first-class experience.

It's a challenging role, balancing both commercial & experiential priorities, but get it right & it's one of the
most rewarding in the company. The most consistent piece of feedback we get from customers is how amazing
our team is at co-owning their challenges & innovating through them together to get results, its something
were very proud of & is now part of our DNA. This is a rare opportunity to help shape an exciting business
from the outset, working in a passionate, welcoming team with the chance to succeed in a growing market.

YOUR MISSION

  • Leading exceptionally strong relationships with customers from the point of initial sale through their
    lifetime as a partner with Hive Learning, delivering them success & us account retention & growth
  • Lead in consultation & design of our solution, with constant data & insight led iterations to drive
    results
  • Constantly deliver our partners value not only from our product & service, but from sharing broader
    expertise & insight, & provide healthy challenge to existing methods or processes that could be
    improved
  • Managing Customer Success Managers to ensure excellent level of service, helping customers
    continually achieve their objectives & ensuring their measures of success are met
  • Savvy & commercial to prioritise resources based on customer opportunity, & stay close enough
    to success to identify any that are 'at risk' early, & set recovery plans where required
  • Working to quarterly targets, identifying opportunities to grow & expand Hive Learnings platform
    and services inside the client organisation, selling & implementing these
  • Approaching account management with a new business mindset, proactively finding & developing
    opportunities globally across your customers
  • Creating & owning strategic account plans; deep understanding of client businesses, their challenges
    and processes, creating & maintaining relationships between Hive & all key stakeholders across
    their business
  • Representing clients needs to the rest of the Hive Learning team (e.g. management team, Board
    members, product/technology team) to capitalise on learnings & ensure continuous progress with
    your clients & for the overall business

A LITTLE BIT ABOUT YOU

  • You'll be working with clients a lot, so ideally you'll get energy from working with people. You're
    comfortable communicating & building very senior relationships
  • You love getting to grips with the broader company strategy & are able to put your work into
    context with the big picture, & contribute customer insight to building the wider strategy
  • You are autonomous, have a growth mindset & youre always looking to learn; youll enjoy seeking
    out your own ways to become an expert in corporate culture change & enjoy challenging your
    customers to get them better results
  • You excel in a high-growth environment, working at startup pace, embracing change & adjusting
    course regularly
  • Youre a strategic & analytical thinker who has a proactive approach to solving problems
  • You have a sharp attention to detail & are highly organised
  • A bonus would be that you have experience working in or with corporate HR, Learning & Development, Diversity & Inclusion functions or disruptive corporate technologies.

WHY US?

  • The opportunity to be part of a forward-thinking, energetic team with a passion for learning and
    making a difference
  • The opportunity to be part of a start-up to scale-up, disrupting a major market - be part of building a
    unique product that is becoming a house-hold name in corporate tech
  • Opportunities to learn, grow & try something new in a teamwork-focused & encouraging
    environment designed to help you be your best self
  • Continuous opportunities to learn; take part in frequent development events & expert sessions
    hosted at Blenheim Chalcot, plus connect & be mentored by some of the incredible people that
    work here in the 30+ other start-ups we are sister companies with
  • Fun activities, nights out, office fruit, beverage fridge stocked with everything from beer & fizz to
    coconut water & San Pellegrino
  • 25 days annual leave + a bonus day off on your birthday
  • Life assurance
  • Pension scheme
  • Up to 800 flexible benefits package you pick a combination from a list including medical insurance,
    dental cover, gym membership & much more.
  • At Hive Learning we embrace diversity & equal opportunity, we are committed to building a team
    that represents a variety of backgrounds, perspectives, & skills. The more inclusive we are, the
    better our work will be.
  • NOTE: From now until the end of the year, the role is home based. From January you'd need to be able
    to be in London up to a few days per week, only travel beyond this would be paid in addition to your
    salary.
  • Salary 50-60k, open to flexible working & even potentially part-time 4 days per week
  • Life assurance & Pension.
  • Up to 800 flexible benefits package

 
 
 
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