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Compass is a technology-driven real estate platform revolutionizing traditional brokerage.
New York City    Posted: Tuesday, December 04, 2018
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As the Manager of IT Support, you will be responsible for the architecture, design, & delivery of the end user computing environment for Compass New York City offices (multiple Manhattan locations including Compass HQ, Brooklyn, LIC, & more TBD). You will serve as the primary point of contact for end user escalations to onsite support teams that provide technical support for all personal computing hardware, software, & services. Your main responsibilities will focus on providing technical strategies for the Compass end user computing environment & improving end user computing policies, procedures, & standards in conjunction with the Director of IT & an outsourced Service Desk.

At Compass You Will:

  • Develop strategies for deployment, administrative support, monitoring & overall integrity of Compass end user computing environment
  • Manages, oversees & monitors the service delivery of onsite IT associates across multiple offices in several locations
  • Develops standards & offers guidance for the implementation/deployment of all end user computing hardware & software
  • Interfaces with vendors for end user computing strategies & the selection of hardware & software products
  • Develops & implements procedures for problem management, performance monitoring, configuration management, capacity planning, etc., as related to end user computing configurations
  • Prepares capital & operating budgets for this area, & monitors actual expenses against the budget
  • Manages support for the end user computing environment, including problem tracking, change management, service levels agreements, performance monitoring, capacity planning, software evaluation & selection, & other vendor relationship issues in respect to end user computing systems & hardware & software products
  • Management reporting on the status of onsite support operations, including proposals for changes in environment, cost savings initiatives, & business initiatives
  • Performs project related tasks including managing specific end user computing projects.
  • Establishes, develops & maintains business relationships with internal Compass departments/teams, managed service providers, & other end user computing vendors

What Were Looking For:

  • 5-8 years of experience in managing technical teams & end user computing services in a highly dynamic organization
  • Proven track record managing end user support for rapidly growing companies
  • Experience managing & implementing end user computing projects with associated responsibilities for hardware, software, & service design implementations
  • Experience in developing & delivering end user support strategies
  • Thorough understanding of end user computing platforms & technologies including desktop, laptop, & mobile hardware, as well as software & service offerings from major vendors
  • Project management experience preferred
  • Exceptional verbal & written communication skills required
  • Ability to manage multiple end user programs & projects
  • Must be able to work flexible hours

Willing & able to travel between local offices as well as domestic air travel as necessary.

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