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CloudFlare // highly-available global networks
Marketing, Full Time    San Francisco, CA    Posted: Wednesday, June 12, 2019
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About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the worlds largest networks that powers more than 10 trillion requests per month. Cloudflare protects & accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance & a decrease in spam & other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer & named to Entrepreneur Magazines Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious & empathetic individuals who are committed to developing themselves & learning new skills, & we are ready to help you do that. We cannot complete our mission without building a diverse & inclusive team. We hire the best people based on an evaluation of their potential & support them throughout their time at Cloudflare. Come join us!

About the Department

Marketing builds awareness, drives acquisition, & expands usage by developing innovative, breakthrough campaigns that are delivered through multiple channels, including our website, blog, emails, social media, events, & advertising. Product Marketing plays a central role by partnering throughout the company to deliver customer insights, take new & existing products to market, & develop content that fuels growth campaigns.

What you'll do

The Customer Advocacy Marketing Manager is responsible for identifying, recruiting, & mobilizing advocates of Cloudflare. This person will lead & manage customer engagement & communications programs that help marketing, sales, & product management meet business objectives through customer advocacy initiatives.

Successful candidates will have experience in building customer reference programs & will have a passion for identifying key customers that can serve as a marketing channel through case studies, blog posts, speaking opportunities, & more. You will enjoy this role if you like working with fast-paced teams, leading cross-functionally, & having autonomy to drive your initiatives.

You will be a part of our global Product Marketing team which includes Content Marketing, Developer Relations, & Community Development. This role reports directly to the Head of Product Marketing.

What you'll do

  • Build & execute a comprehensive customer engagement & advocacy strategy to achieve sales, marketing, & product adoption goals.
  • Oversee Cloudflares customer reference program, including library of customer success stories, videos, & blogs.
  • Work closely with our Sales team to identify customer reference prospects. Liaise with customers to develop content.
  • Partner with Community Development to develop programs that identify & generate positive word of mouth from community members.
  • Develop & execute a regional Customer Advisory Council program to inform our product roadmap.

Examples of desired skills, knowledge, & qualifications

  • 4+ years in either a marketing or customer success function.
  • Excellent written & verbal communication skills.
  • Ability to effectively influence both internal & external stakeholders across all levels of the organization.
  • Ability to manage ambiguity & navigate unforeseen obstacles gracefully.
  • Results oriented with experience using qualitative & quantitative metrics with a focus on revenue, conversion, sales, & other marketing goals.
  • Ability to manage ambiguity & navigate unforeseen obstacles gracefully.
  • Deep curiosity, excellent listening skills, empathy, & ability to get things done in a collaborative team environment.
  • A passion for Cloudflares mission & the success of our customers, partners, & community.

What Makes Cloudflare Special?

Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free & open Internet.

Project Galileo: We equip politically & artistically important organizations & journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.

Project Athenian: We created Athenian Project to ensure that state & local governments have the highest level of protection & reliability for free, so that their constituents have access to election information & voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure & privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never, ever. We will continue to abide by our privacy policy & ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of? Wed love to hear from you!

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people & place great value in both diversity & inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

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