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SnapTravel // hotel booking over SMS, Messenger & Slack
Toronto    Posted: Wednesday, November 27, 2019
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About Us
SnapTravel is a conversational commerce startup, allowing millions of users around the world to book their travel over messaging.
With a high-performing team of world class engineers, SnapTravel thrives on tackling complex problems within NLP (understanding & replying to ambiguous human messaging), Conversational Commerce (optimizing conversions & user behavior over chat) & Machine Learning (choosing the best hotel automatically from a large data set with complex market dynamics) to push the boundaries of tech & travel globally.

At SnapTravel, we pride ourselves on the performance-driven environment we've created for our team to work with complete transparency. Our values are rooted in making data driven-decisions & risk-taking actions that add value to both the user & the team.

About the Role
We are looking for a Business Operations Intern with 6-18 months of customer support experience to join our growing Operations team for the Winter 2020 semester. You will put your theoretical knowledge & education to the test as you support our Operations team in tackling several critical operational challenges/projects across the org. Our Operations team is responsible for ensuring that millions of users around the world have a delightful experience booking their travel with SnapTravel, whether it be through streamlining processes, handling escalated customer experience issues, investigating new value-add partnerships or ensuring that our users are able to book the best possible hotel rates.

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