Company Description|Job Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay & be paid, for everyone everywhere. This is our global vision & the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people & businesses around the world, enabling them to use digital currency instead of cash & checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics & FIFA World Cup, celebrate teamwork, diversity, & excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience & security of digital currency to people all over the world. Join our team & find out how Visa is everywhere you want to be.
The global client support group works with locally deployed client service experts to develop & deliver the support model for Visa issuers, acquirers, processors & merchants worldwide. This includes day-to-day operations & product support, specialized help desks, back office support & customer performance reporting.
This role is an individual contributor with a primary focus on execution. This position is at the professional level & serves as a technical/functional specialist & is involved in solving complex problems. This position receives a minimal level of guidance & supervision & will act as a mentor to other team members.
Respond to routine operational service & support inquiries from Visa client institutions.
Provide information & direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID & similar queries.
Perform transaction & process research to analyze potential technical or operational problems or issues.
Complete data entry in a timely & accurate manner for assigned client institutions
Log service requests plus resolutions in a timely & accurate manner for call or problem tracking & knowledge base software applications.
Work with stakeholders within CSS (Client Support Services) & non-CSS organizations to resolve client issues.
Be accountable for delivering against commitments to clients.
Organized in tasks & activities.
Develop process improvement procedures to improve operational efficiency
Bachelors/Degree or equivalent experience. Typically requires a minimum of 3-5 years' experience in a customer-facing role in software, financial or information services.
Must be a self-starter with strong organization & resolution management skills
Customer focus with proven ability to establish productive working relationships with staff & management at all levels.
Technical aptitude with the ability to absorb technical information & strive for continuous learning
Working knowledge of VisaNet Integrated Payment (VIP) & BaseII systems, EMV & Visa Integrated Circuit (VIS) technical specifications
Proficiency in Microsoft Office
Excellent verbal, written & interpersonal skills are required.
Language - proficient in English
Fluency in French (reading, writing & speaking) is a plus
Candidate must have the ability to travel.