Director of Quality & Food Safety

New York, NY / Remote (FT)

ABOUT BARK

Here at BARK, we love dogs & their people. Were looking to make all dogs happy throughout the entire world (were not kidding). Think Disney for dogs -- we make magic for dogs & their people through our products, events, & experiences.

Our ambition level is high, the opportunity is huge, & our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats & clever toys. Since then, we've shipped more than 70 million toys & treats to dogs across the world & use all of that direct customer feedback to inform new initiatives & ways to make magic between dogs & their people. Weve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

WHO ARE WE?

The Sourcing team helps to take our unique designs & transform them into products to sell to our customers with the help of our third-party manufacturing partners. Internally, we partner closely with the R&D & Supply Chain teams in order to give dogs & their people the best experience possible. If you couldn't tell already, we're dog & customer-obsessed - we pay close attention to cost & quality, are highly flexible & entrepreneurial, & collaborative to a fault.

WHO WERE SNIFFIN FOR

The role Director of Quality & Food Safety will play a critical role in delivering BARKs mission of making the world a better place for all dogs & all families, ensuring that all of BARKs consumable products sold across multiple channels (retail, subscription & e-commerce) are safe, compliant, & reliable. You will lead & provide technical direction in meeting BARKs quality, food safety & compliance objectives.  In this role, you will partner with a range of cross-functional teams including R&D, Sourcing, & Operations.  Additionally, you will partner closely with our manufacturing partners.  This role will build strong foundational safety & quality capabilities across the supply chain that provides a strong platform for future growth & development into new markets & business channels, allowing BARK to scale & meet our strategic vision. The Director of Quality & Food Safety will hire, train, & develop a team of motivated safety & quality managers, designing & building new models that are focused on reliability, performance & cost. 

The successful candidate will work cross-functionally to navigate challenges, have an ability to take ownership of complex topics, dive deep on all aspects of R&D & manufacturing to understand the bigger picture for our customers & business from a safety & quality perspective.  This is a senior role with high visibility within the BARK senior leadership team: you must have excellent written & verbal communications, be comfortable presenting solutions in a customer & P&L data driven approach, sharp analytical approach to understanding/solving problems, & someone who will flourish in a role with considerable autonomy & visibility. 

KEY DUTIES

Design, execute and/or enhance various safety & quality processes throughout the lifecycle process of our supply chain to serve retail, subscription & e-commerce channels by performing one or more of the following duties:

• Build & own the end-to-end quality & food safety process for Bark, along with metrics to measure performance with all stakeholders
• Assure BARK meets quality, food safety, & legal compliance requirements for FSMA, AAFCO, NASC, USDA, FDA, etc.  
• Collaborate with R&D & Sourcing, & our third-party manufacturing partners to oversee quality compliance 
• Work with Operations to implement strong Q&FS programs at all consumables fulfillment centers
• Analyze customer feedback & performance data to incorporate into the product development lifecycle
• Closely manage corrective action process
• Oversee process for onboarding new manufacturing partners & fulfillment centers, working closely with BARK legal to establish strong agreements

BASIC QUALIFICATIONS

• Minimum 7-10+ years experience in Quality & Food Safety with  pet food industry experience & at least 5 yrs in a leadership capacity
• Active training in Food Safety Modernization Act with knowledge of GMP, HACCP, ISO22000, AAFCO, USDA, FDA, NASC
• Requires Bachelors degree in a related-field or equivalent experience
• Experience auditing manufacturing/plants & managing supplier quality assurance 
• Experience partnering effectively with geographically dispersed teams
• Strong project, product & resource management skills 
• Excellent business writing & communication skills to peers & senior leadership teams
• Experience in MS Office suite of products (in particular word, excel) & PLM systems
• Data analysis savvy to aid problem-solving & drive decisions
• Thrives in a fast-paced environment

PREFERRED QUALIFICATIONS

• Strong interpersonal & relationship building skills; proven ability to get results
• Strategic thinker with highly developed analytical & critical thinking abilities. Able to find & mine data to help make design strategy & road map decisions
• Leads by example, shows ownership & a strong bias for action, & holds people accountable to goals
• Comfortable with ambiguities, conflicting priorities, multicultural, matrixed environment
• The ability to travel both domestically & internationally 10-20%

This position is a full-time salaried position & can be remote. We offer health insurance for both you & your pup, 401k, wonderful team lunches, cold brew on tap, & a dog to pet anytime you wish. 

Please Note: BARK requires all employees or guests entering our space to provide proof of up to date covid-19 vaccinations. Exemption and/or accommodation requests will be reviewed on a case by case basis.

FOR CO/NJ/NY BASED APPLICANTS: 

• The base salary range for this position is $129,000- $160,000
• This position is eligible for equity 

**This compensation range is based on BARKs good faith estimate as of the date of this posting & may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills & expertise.