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Warby Parker // boutique-quality eyewear retailer
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Warby Parker is searching for a Retail Operations Specialist to join our high-energy team & provide day-to-day support across all 210 (and counting!) Warby Parker retail locations. In this role, youll play a key part in helping us achieve operational efficiency & excellence by ensuring that every store team has what they need to succeed. Youll help the Retail Operations team in answering requests, creating policies, building processes, & supporting various internal systemsworking cross-functionally with teams across the company to keep our retail ship running smoothly. Sounds like your cup of tea? Keep reading! 

What you'll do:

  • Become an expert in all Warby Parker retail processes & systems
  • Respond to all Retail Operations tickets & communicate closely with Retail Tech Services around store technology issues
  • Maintain & own all retail-facing policies & ensure that our procedures up to date
  • Identify & highlight any trends in the questions & issues raised by our store teams, & use that insight to pinpoint new opportunities to adjust our policies, trainings, & communications
  • Create & distribute internal operations messages, in partnership with our Retail Communications team, to our retail field
  • Become an expert in all Warby Parker app (including POE, Billfold, Floor-set, etc.) & serve as a liaison to our Product Management teams to troubleshoot outages, bugs, & prioritize updates from the store fleet
  • Be available as needed for weekend & evening support

Who you are:

  • Backed by 1-2 years of experience in retail or retail store operations
  • A passionate self-starter who works effectively & efficiently 
  • Highly motivated & focused (a thorough to-do list is the secret to your success)
  • A concise, clear, & compelling communicator with excellent written & verbal communication skills (plus a super-sharp eye for editing & proofreading)
  • Strong attention to detail & ability to multitask
  • Ability to work independently & as part of a team
  • A critical thinker with a solution-oriented mindset
  • An ultra-organized person with superb prioritization & execution skills

Some benefits of working at Warby Parker for full-time employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer & will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.

Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience & skills, qualifications & location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive an equity bonus as part of the total compensation package. Details & eligibility will be discussed during the application process.
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