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Vacasa // vacation rental management
 
Angel Fire, NM    Posted: Thursday, January 09, 2020
 
   
 
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JOB DETAILS
 

Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners & guests.

What were looking for

Vacasa is looking for an enthusiastic & strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication & handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

What youll do

  • Oversee operations in Angel Fire, NM managing a specific portfolio of properties
  • Develop & grow a relationship with the owners of the properties by proactively communicating & becoming the subject matter expert of those properties ensuring they are clean, maintained & well cared for
  • Meet & maintain Vacasa standards & metrics such as NPS, standard unit appearance, & efficiency
  • Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
  • Manage an efficient & high-quality team, ensuring they are trained, effective, & adhere to all Vacasa policies & procedures
  • Support your team with escalated guest & homeowner concerns by responding to emails, calls & tickets
  • Partner & assist your Business Development Representative when new units join the portfolio
  • Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
  • Establish & maintain open, collaborative relationships with fellow regional team members & upper management team
  • Provide cross-coverage for your manager & Co-LOM(s) when necessary
  • Conduct regular inspections prior to guest & owner arrivals
  • Occasional need to perform housekeeping & maintenance duties
  • Traveling between worksites is frequent & this person will need their own reliable transportation.

The skills youll need

  • Technical computer skills required on all forms of hardware - laptops, tablets & mobile devices
  • Availability to work Sunday through Saturday, early mornings & evenings as needed.
  • Professional in all forms of communications such as email, phone calls, video calls & texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently & cope with interruptions
  • Highly responsive & reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies & procedures
  • Ability to stand, sit, & walk for an extended period of time
    • Reach overhead & below the waist
    • Regularly push, pull, & lift up to 25 pounds
    • Occasionally lift or move up to 50 pounds
    • Bend, stoop, squat, kneel, & twist

What youll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture
 
 
 
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